Recently i have shipped a product to bombay, which is not received by buyer, buyer claims for refund, i checked with DTDC for POD, POD copy received from DTDC, in POD my product is delivered to some other person also they have not taken cell phone number of receiver.
Next part is eBay comes with buyer to discuss with me regarding refund issue as they have to show that their eBay guarantee is helping buyers. what they did is they connected my call directly to buyer and they enjoyed our fight sitting aside.
I agreed to give refund to buyer, as it was a low priced item, after discussion with buyer i asked eBay, what is the guarantee it is giving to seller in this case? they answered that i have to fight with courier service to get my product/money back!!!
I listed item without any errors (no fake images or false details), i responded buyer on time, i shipped item soon i got the payment, i have shipping proof, also i have POD. Perfect but still i am the looser here...
:(