Indefinite "Payment on process" status! Is it Safe purchasing over Ebay?

[j0prinz]

I was wondering why i got "Payment on process" for online payments made using HDFC bank for my last 3 PaisaPay transactions? Checked with the Bank and they said things were alright at their end. Called up Ebay customer care. Yesterday and they said wait for 24 hours?:| . Today they said they couldn't check it as their Server was down for maintenance 😮 I've been an eBay Buyer for a couple of years and buy quite a few things off EBay every month. But off late there seems to be some level of irresponsibility that's creeping into the EBay Customer care.

Plz Don't get me wrong. I am a Big fan of what EBay has done to change online shopping and appreciate their efforts in making online shopping better and safer. But off late there has been quite a few occasions when EBay Customer care has become

1: Call
2: Explain
3: Problem Escalated
4: Wait
5: No Further response/Resolution from EBay... So Start at Step 1 again.

For instance I had an issue with the Edge points calculated incorrectly. Been calling up Customer care atleast thrice over the last 2 weeks but the Only Answer i get is "Problem Escalated" n then no response for days. The issue remains Unresolved still 😞

Take this HDFC "Payment on process" issue for instance. EBay could just issue an announcement as to what the problem is and exactly how long it would take to sort the issue and the buyers don have to worry. Instead they say "Wait 24 to 48 hours" call after 48 hours and customer care would again say "Wait 24 to 48 hours". U see its Christmas time and "Time Frames" are Extremely Important now...

All I can say to EBay is... Like the community principles states... "People are GOOD in general"... All you have to do to make your Buyers happy is Just Keep them PROPERLY Informed and stick to time frames you promise. Good or Bad getting a reliable response is better than waiting indefinitely.

Hope the issues will get sorted soon 😐

Joe!

[bad_version]

If you have done payments through HDFC credit card. Then there is a general problem with credit card payments but if its direct online transfer.

Then I suggest Ordering them to talk to there supervisor.

[karthik_drss]

Re-payment for my purchase which got rectified by the customer suport within 21 days, thanks to ebay

[j0prinz]

96 Hours and Still No Resolution... hmmm

[oriflame_in]

I paid through OBT but my payment is still in process and money has been deducted from my account.

I dont think I will get my money back

[aravindjose23]

More than 100 hours passed. Still "in process"
HDFC NetBanking. Same as others: Money was debited from account.

At one side, seller is waiting for my payment confirmation. At my side, I'm waiting for that too.
But at eBay's side, no one knows what's going on.

[prodigy_techus]

I have HDFC account. I couldn't access netbanking, the customer care executive told me that HDFC systems were down all over India for the past couple of days & is working erratically although everything will get alright once systems are up.

[zenithh]

My payment is in process since yesterday !

Does this mean I have to stop buying from, ebay because I use HDFC for all transactions ! !

Why didnt ebay anounce that they are having a problem with HDFC??

[ansayaan]

I too have the same problem. Me too lost my money.

The transaction was done on 11-Dec-2010 and til today after 72 hours, nothing has happened and eBay is showing the transaction as "Payment in Process". The amount is debited from my bank a/c immediately. My bank confirmed that the payment has been transfered to eBay immediately.

Every day I call eBay Customer care and it seems that they have invented a new word called "Escalating the problem" and it seems that they are very fond of using that word.

My problem has been escalated several times and due to several escalations now my problem has reached the top level and may fall off at any time.

I LOST MY MONEY and have learned a good lesson by spending money. Now I am eagerly waiting like an idiot to find out whether it is safe to buy from eBay.

[ankychunky]

i wasn't aware of this situation before i placed my orders on 13th and 14th Dec. Today only i came to know that there has been an issue regarding payment processing with HDFC. i am using hdfc acct. frm past few years and they have provided services at its best. I am new to ebay and dont know how it responds to customer's query and issues. I came to know that this HDFC Related issue was there way back in 2007-08 also. Dont know why Ebay guys havn't sorted it out yet. I hope this problem gets rectified pretty soon, coz i am eagerly waiting for my purchased item.
And one li'l suggestion , if there is an issue like this we should be informed somewhere on the website. its far better to let customers know than losing them ( as well as sellers;indirectly though).

Regards :
Saurabh Negi