As every other seller on ebay, I am also a scared seller these days.
I am scared of leaving a negative feedback to a non paying buyer because he will also do the same and spoil my image.
Interesting thing is that the buyer who never paid for the item and never received the item still has the power to leave a feedback and comment on a seller's item and his communication, shipping and handling etc. which he never experienced.
I am scared of buyers who demand things and services which are clearly mentioned as not available in the listing; like COD.
If I give COD facility I may loose money if the buyer rejects the delivery.
If I stick to my policy the buyer can safely leave me a negative feedback and all I can do is scream, shout and bang my head on the wall, but I can't remove his/her comments of feedback which are permanently added to my profile.
Customer is the king; literally on ebay.
He can buy and not pay. Still he can comment on you, your item and your service.
I have even noticed some sellers using this loophole to spoil fellow sellers feedback score.
It is as simple as this. I register with a new id on ebay. Buy a thing from my competitor, never pay for it.
When he files a upi, just respond saying sorry your terms are not acceptable, the seller closes the dispute, get fvf granted and the next day I leave him a negative feedback saying seller was not good. Even if the seller reciprocates, and leaves a negative feedback, I move on and register a new id with ebay. And I can play again.
Feedback is important for sellers but not for buyers and no established seller on ebay can dare to leave a negative feedback for a customer because of fear of getting a negative in return.
A buyer can anytime come up with a new ebay id but seller if chooses to do so has to part with all the hard work he put to make a respectable feedback score.
So many sellers gave excellent ideas and solutions for this so many times to ebay team but....
Hoping for a change to happen, I prefer to stay scarred till then from my non paying buyers.