I wish to draw attention to a non-working feature in “Block Buyers”.
The problem which led me to opt for blocking buyers (Block buyers who: have a feedback score equal to or lower than -1) in 2 new listings (Item numbers: 320315597201 & 320315598245) was that almost 100% of bidders in my auction listings @ 1 rupee, were observed to be new (1 to 3 days old members) and with zero ratings. Incidentally I used the ‘Block Buyers” feature through Turbo Lister which I use to create nearly all of my listings, and it still displays that this feature was used for the 2 listings uploaded by me.
The success rate of such listings has been > 90%. However, the conversion rate from these has been a dismal 50% or even less at times. High bidders do not complete their transaction despite a number of polite reminders through “Contact Buyer” option and even on telephone. I did highlight the pertinent issue through my post (titled: Where are new buyers headed?) on 31.10.2008 on the “Feedback to eBay India Team” discussion board. The same is still awaiting attention and reply from the team.
Aiming for a solution, I applied the “block buyers” feature in above 2 listings. The truth is that I listed 2 items to first test out if the feature works and makes a difference in quality of bidders. Only then would I use it in more of my listings. But with complete disappointment, I have to say that both of my stated listings have a high bidding rate (above 10 bids in each) even as on ‘Day 3’ of listings becoming active. With 4 days more to go, these numbers can only go up.
Can someone in the eBay India team suggest appropriate solutions or fix the ‘bug’ in the Turbo Lister?
