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Froad product not getting refund tat period is over

Hi
I was purchased blackox 45 inch Tv and the seller send me 43 inch Tv with the dummy 45 inch Tv.with the dummy model sticker of 45 inch then even not removed the original 43 inch Tv sticker..they are directly doing fraud with me .I claim for refund on 30/01/18 till 19/02/18 I didn't get any refund now.ebay refund process is 20 days tat I called many times to eBay team but there are going to transfer the to supervisor i speak with executive guys said the supervisor is not ready to take a call..I got cheated buy eBay twice..and that time they are cheating me directly by sending 43 inch I HV ordered 45 inch Tv and this is not a mistake bcs dummy sticker not made by mistake... kindly help me with resolution asap..as 1 month is gone by doing this process..

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