Your Trust & Safety team responsible for removal of feedback is very rigid in their application of mind and interpretation of policies and procedures. I have seen this time and again and have also provided feedback to them umpteen times which I guess they would have disposed off in to the dustbin. Importantly, their agents are not empowered to take decisions or interpret the spirit of the policy. We must remember at all times that policy is meant to be a set of guidelines or framework for us to apply our thought processes. Unfortunately, TnS team has a different opinion and they do not interpret the spirit of the policy. Several times, they are not even properly aware of their policy. When I point it to them, they either get defensive or offended. Moreover, if I request an escalation, it is hell of a process where I have to be on call / hold for hours. Today, I faced yet another experience with 1 neutral feedback by one of my customers saptashaw.c namely . The original comment though neutral was negative in connotation. When I discussed with him over eMail and eBay messages, he stated that he will provide a positive follow-up comment which he did
my feedback score is 94.2 % which is not good for a seller , but strikingly with out any information they had put restrictions on account, when i called they do not as much as i know.
!!
The person on the phone say you MUST have 98% or more for your account to be active and threatns me by saying " YOU ARE LUCKING , WE DIDN'T CLOSE YOUR ACCOUNT FULLY BUT JUST KEPT A RESTRICTION TO SELL 10 ITEM PER MONTH, !! IS this correct thing to say to a new seller. infact I do not got any help from any one from ebay when i started listing until now , I do not know who my account manager is, and whom should i call when a problem arise. and suddenly got my account restricted stating i have maintain 98% or more feedback and threatening call call by saying "I AM LUCKY THAT MY ACCOUNT HASN'T NOT BEEN CLOSED"
I asked him , what about other buyers who have less feedback than mine, i was shocked to see some of the sellers have even 85%, 89% , but what i assumed is that they all are selling huge amount of items in thousands of listings , thus they are able to sell what ever they wanted in-spite of low feedback , feedback which is more lesser than me.
this is unethical policies by ebay.in
if you create your own policies in your mind , why do have to cheat sellers and threaten them by humiliating.
i do not remember the name of the person i talked on that day, later i regret that i couldn't able to record the the chat we had. He was just humiliating me by saying i am lucky that we didn't close your account when i just pointed of other sellers whose feedback is much lesser than me(some 85%,89%) This is what our ebay team PROFESSIONALISM is all about.
I know you mentioned earlier that you people monitor the discussion forums. Therefore, why do you not respond? Is this the right approach? Think about it and how unnecessarily painful it is to sellers who are totally discourage de-motivated as a result by your respective teams!
