Check the below mail for ebay and seller being partners for not refunding for fake products. Seller id : 2012fragrance9, contact me on my mail id : hosabettasunil@yahoo.com
Hello Sunil,
This is with regards to Claim # 92615 for Item Id # 160790404779 ( original branded perfumes with The fragrance 9 weekend women 100ml ).
We try to contact you but you were not avilable mobile no:. 022 - 26731850 it was ringing no response on 21 May at 11.50 Pm.
We Apologise the inconvinience caused to you and for the non successful transaction. This is to inform you, I have checked claim details and the item description, As per the eBay polices the claim filed by you falls under the non-eligible criteria hence we have to close the claim. Please refer the below mentioned link to get the clear picture on denial of the claim. http://pages.ebay.in/help/ebay-guarantee.html#non.
Thank you for shopping on eBay, have a nice day.
Regards,
Jai
Claims Team
[THREAD ID:1-1KCSARX]
-----Original Message-----
From: hosabettasunil@yahoo.com
Sent: 5/15/2012 06:19:05 AM
To: "inrswebhelp@ebay.com" ; "incswebhelp@ebay.com"
Subject: Re: FAKE SELLER.
Hi,
Now the item has also been treated as delivered and I have been responded.
I am still waiting for your response / refund and would request you to please refund me and get the fake products collected.
Sunil
From: Sunil Hosabettu
To: "inrswebhelp@ebay.com" ; "incswebhelp@ebay.com"
Sent: Saturday, May 12, 2012 11:32 PM
Subject: Re: FAKE SELLER.
Hi, non responsive ebay,
I Have claimed that "The perfume is 100% fake nad want a it replaced or want a 100% refund." on your site so now I would like to see what you guys can do for the so called EBAY BUYER PROTECTION POLICY.
I have done this as I was receiving calls from you guys to leave a feedback for the tansation but no one responsed to the mails which I Have sent so far complaining about the your seller selling fake items.
Really very bad.
Sunil
From: Sunil Hosabettu
To: "inrswebhelp@ebay.com" ; "incswebhelp@ebay.com"
Sent: Friday, May 11, 2012 1:02 PM
Subject: Re: FAKE SELLER.
Hi Team,
Doesn't ebay has the courtesy to even respond to my mail ???
Really very ebay.in....would never recommend ebay.in to any one.
Sunil
From: Sunil Hosabettu
To: "inrswebhelp@ebay.com" ; "incswebhelp@ebay.com"
Sent: Wednesday, May 9, 2012 11:00 PM
Subject: Re: FAKE SELLER.
Hi Ebay,
As expected did not get a response in regards with the below mail which clearly indicated that EBAY is for sellers protection side and have sellers who sell fake and duplicate items to make money.
It for sure now that I am not going to make any transaction on ebay and would also recommend my friends and colleagues that we get all fake products on ebay.
Very bad experience.
Sunil
From: Sunil Hosabettu
To: "inrswebhelp@ebay.com" ; "incswebhelp@ebay.com"
Sent: Wednesday, May 9, 2012 5:31 PM
Subject: FAKE SELLER.
Hi Ebay members,
My ebay id is sunilhosa and I had made a transaction to buy 4 perfumes from your site. I bought it from your seller 2012fragrance9 and let me tell you that I have been using fragrances from years and just on my friends recommendations I took the pains of making any ID on ebay as he said that we get good products at really good rates.
But, sorry to say that all the 4 perfumes are fake . The reason is given below:
1) They have dust particle in it.
2) They are overfilled.
3) The bottles are old and are with second hand caps.
4) One of the bottle is leaking.
5) One of the bottle (Dunhill Blue) the steel cover was not attached to the bottle indicating that it was refilled and repacked.
6) None of the perfume fragrances were matching the original.
7) The packing quality was really very bad, the bottle in couple of plastic sheet and then into a plastic bag.
On top of all this, the seller shipped me a free gift “Camay perfumed shower gel” whose mfg. date is 12/10. Looks like the seller wanted to clear his old dead stocks with his fake perfumes as free gifts.
Also for the shipping, May 2, 2012 was the last date for entering the shipping details. I received a mail on May 2, 2012 at 11.47 PM from ebay that the seller has shipped the item via the Trackon courier : 700016144660 and then I get another mail from the seller on 4th May stating that “parcel is out for delivery through AFL Courier. The awb number for the same is 700016144660”. When I received the parcel the AFL slip had the date of 2nd May.
So here are couple of questions for which I want answers:
1) Why is ebay allowing sellers to sell fake perfumes on ebay ?
2) If I had not noticed the mfg date of the free gift which is expired and used it and had some skin reaction, would ebay had taken the grantee of my medical expenses?
3) The seller entered the Fake shipping details just before the day ended so that he can mark the item is shipped in the time and then mail me the actual shipping details on May 4, 2012 ,isn’t this wrong ?
4) I ordered the perfumes on 30th April and got the item on May 7, 2012, does it takes 7-8 days to get the item delivered in the same city like Mumbai?
5) What is the authorization the seller has to sell these fake products on like with your help?
This is a really a bad experience what I had for my first transaction and for sure I will not be making any more transaction on your site as you are allowing sellers to sell fake products.
As per the talk with your person on 1800 no, I know I can claim for the refund / replacements but I have no hopes that I will get one and also I do not want all that hassles that someone keeps on calling me to settle the transaction with the refund / replacement.
But, YES, I want an answer for all the above questions and would also what a response on what action was taken on this seller who is selling fake products on your site.
Hoping to get a response from ebay if they really think they are not promoting these type of sellers who are selling FAKE products.
If one requires I can provide you with the mails and photos..
Sunil
