Hello,
I am a seller on eBay India (seller ID gadgetpulse999) . Have been using eBay since last 4 years for selling. I am quite satisfied with the overall way in which ebay manages and promotes sellers on eBay India.
However, recently I received a negative feedback by a buyer for Paisapay ID 34725449589 . I was shocked as the buyer never contacted us via ebay, email or phone for the resolution of his query and straightaway gave a -ve feedback.
The product is an IP camera (Item No 120662099438) , which I have sold over 200 units with 100% positive feedback and repeat purchases. Each of the item is checked before being dispatched.
I called up eBay customer support this morning and got through Ms Meenakshi, who said that since the item has seller warranty eBay cant do anything to solve this.
I wish to state that I strive and put in a lot of efforts to maintain a score of 100% positive rating. with an average DSR of 4.9 for all parameters. Now, all I ask is for eBay to safeguard the interest of a genuine seller , by simply having a protocol in place which requires any buyer to atleast send one email via the"contact buyer" link on eBay or raise a case under buyer protection, before leaving a negative feedback, irrespective of whether the item is manufacturer or seller wrty.
Provided the email or case is not addressed by the seller , the -ve feedback can be accepted. This would be a fair practice!
I contacted the buyer via Phone ... Spoke to him once he said he was busy and would call back later... I never received any call from him and my office numbers seem to be put under call block by him since then.
I want a resolution to this particular issue at the earliest and want eBay to take it seriously if it wishes to create an unbiased and fair environment for sellers. Kindly remove the -ve feedback from my account immediately.
Regards,
Jay Patel
gadgetpulse999
