Ebay trust and safety a hub of troubles
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on 31-05-2011 02:56 PM
Hello To all
I had got a negative feedback from a buyer with false contact information. Buyer Id karpaga. I wrote a mail to ebay CS on this and as expected i got a revert that buyer is very much active and contact on his mail address which I did before getting their email.
I was very sure they will ask me to do so. Buyer Till date have not reported me back. Than I spoke to someone on phone support of trust and safety channel his name was jewel or something.
He had very poor knowelege of the site. When I told him that its there in ebay policy that if the member has false contact information a feedback can be removed. He said there is no such policy.
I requested his to follow the steps so I can show him the same on ebay site he denied and said that he has checked the help pages.
Now thats a great process knowelege that ebay staff only has to refer the help pages from which we can assume the quality of support service they will provide.
I really don't know why the trust and safety phone support is started to make fool of sellers.
More over he was not ready to go to pages I was asking him to.
IF ebay says that buyer is active on emails than I need a copy of reply mail from the buyer what he has sent to ebay on his contact information.
Because the Trust and safety is a one whom I will never trust.
I had got a negative feedback from a buyer with false contact information. Buyer Id karpaga. I wrote a mail to ebay CS on this and as expected i got a revert that buyer is very much active and contact on his mail address which I did before getting their email.
I was very sure they will ask me to do so. Buyer Till date have not reported me back. Than I spoke to someone on phone support of trust and safety channel his name was jewel or something.
He had very poor knowelege of the site. When I told him that its there in ebay policy that if the member has false contact information a feedback can be removed. He said there is no such policy.
I requested his to follow the steps so I can show him the same on ebay site he denied and said that he has checked the help pages.
Now thats a great process knowelege that ebay staff only has to refer the help pages from which we can assume the quality of support service they will provide.
I really don't know why the trust and safety phone support is started to make fool of sellers.
More over he was not ready to go to pages I was asking him to.
IF ebay says that buyer is active on emails than I need a copy of reply mail from the buyer what he has sent to ebay on his contact information.
Because the Trust and safety is a one whom I will never trust.
Message 1 of 5
4 REPLIES 4
Ebay trust and safety a hub of troubles
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on 31-05-2011 10:36 PM
I had requested the same. Buyers contact number is not valid and also email address there is no response. Initially ebay asked me to email them i sent 5 emails to buyer but not reply. I informed TNS for the same.
I have seen ebay policy where buyer leaves feedback and if he has false contact information feedback should be removed
But ebay sent me email stating they can not do anything in this regards
I have seen ebay policy where buyer leaves feedback and if he has false contact information feedback should be removed
But ebay sent me email stating they can not do anything in this regards
Message 2 of 5
Ebay trust and safety a hub of troubles
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on 31-05-2011 11:00 PM
Hello
I am going to escalate this issue to the country manager of ebay india. I request you to please join hands with me.
I am going to escalate this issue to the country manager of ebay india. I request you to please join hands with me.
Message 3 of 5
Ebay trust and safety a hub of troubles
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on 02-06-2011 03:11 PM
Hello
Now the funniest part is that ebay has confirmed on the mail that buyer has a invalid phone no and as per ebay policy any feedback which is left by member with false contact information is eligible to be removed.
But still ebay TNS team a sleeping beauty does not wants to do that.Ans says it does not falls on ebay policy please refer to contact us link and go to feedback section.
Hats off to ebay India management for building such a efficient team.
Now the funniest part is that ebay has confirmed on the mail that buyer has a invalid phone no and as per ebay policy any feedback which is left by member with false contact information is eligible to be removed.
But still ebay TNS team a sleeping beauty does not wants to do that.Ans says it does not falls on ebay policy please refer to contact us link and go to feedback section.
Hats off to ebay India management for building such a efficient team.
Message 4 of 5
Ebay trust and safety a hub of troubles
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on 22-06-2011 07:50 PM
can any of the ebay staff take the responsibility to reply on this post.
Message 5 of 5

