Hello Ebayers ,
I guess most of you all are aware of the KYC policy on Ebay india , to those new - its like once u start selling the goods online and your paisa pay remittance exceeds the 50K , u got to send your id proof to them to verify their customer , fair enough , no issues
Now on 18/6/09 my account was put on hold and my remittance to my bank account was blocked as they required documents , fine , i sent them the documents on 18/6/09 to the KYC email address and i called the helpline and Mr.Rahul said they would have it worked on it till 48 hours and call u back . Fair enough , i waited
( I sent my Driving license and Pan card as per Ebay rules )
48 hours have passed by no calls from them nor any email , i waited more 48 hours , still nothing , i still waited and 7 days pass by and still nothing , i guess Mr. Rahuls 48 hours are still not done . After 7 days i decide to chat online to a agent , Amrita M , chat starts at 11:30AM and gets over at 1:30PM , she ends up keeping me hold most of the time and with no knowledge of how to chat about the problem and is only only and only sorry , she wanted to disconnect but cant so she ask me my number and miss Sini calls up who is a Paisa pay or KYC executive i think who requests me to disconnect from the chat ( as miss Amrita M has nothing to say i guess ) I HAVE ALL RECORDED CONVERSATIONS of the chat with Amrita where she says my account was not removed from hold as because of the name of the bank Holder is " Puneet Pall Singh " and the ID says " Puneet Pal Singh " then she admits its not a problem its verified , but your registered name says Puneet P Singh , ( when u register newly in ebay india they ask u first name , MI , then last name , I wrote on MI the letter P ( as u cant type more than one letter in it ) , then she tells me as these ids cannot be accepted please send us something more now for verification ( i guess i am leaving to Mars ) i told her aint u people suppose to inform me about it ? or kept me waiting 7 days for it ? Again the same lines .... We are sorry sir for the inconvinence caused to you , i understand and respect your thoughts , if i was you i too would be in the same condition , and on and on and on ..!!But they are not truly sorry its their job and they have memorised these lines , then Miss Sini tells me please send me your Passport for verification , ya i have one , fine will do so with my voters card id as well for safety i thought and send them .. and Miss Sini got it and told me she would call me by 5 PM and tell the status , as usual no call from her , and i called at 6 , cant remember the name of the employee whome i spoke to ( but i have all phone call conversations recorded as well ) he says Miss Sini will call u by 7 sir , i said u close by 7:30 will she call ? sure sir she would , i trusted him , ya i know i was failed again , she dint call , next day i called up again waited on phone for 20 mins and she came on , again .. .very very very sorry .., guess they are the most busy people and we sellers are the most free people to call them then wait 20 20 mins , anyway , then she tells me sir u may have to get a letter from the bank as well with the ICICI bank letter head with the managers sign saying its your account only . After so much now i end up here , then she tells me i will tell u when i need the letter as KYC team is still working on your IDS , i wondered even if i was James bond 007 the license to kill ID would also not be enough for the KYC team , they must rename it to FBI . Miss Sini tells me i will call u in 48 hours , and update me for sure this time , and i believed her , not a call .
i call up on 25th Mr.Rahul s now on phone says Miss Sini is not there after keeping me hold for 18Mins , Mr.Rahul is also sorry , Rahul says i see you have sent us your driving license , Pan card , Voters ID , Passport . Sir do u have any other id too so that i can forward that for a fast verification ? U tell me ebayers u got anything more than that ? I told him i will take a flight and come to ebay india now , how s that ?? my fathers name is also there want him also i will bring him . No answer from Mr.Rahul , as usual very sorry , they do work less say sorry more . Tells me Miss Sini will call you on Monday for sure sir .
Monday 29th June is gone today no call either . I sold an item and my money is till now on hold there , the customer was ready to pay me with online transfer as well , i could have told him but still i said no issues send paisa pay , i hit the hammer on my own leg , ebay gets business from it and we get ******* anyway
I have all phone and chat recording with me , i am least bothered now if i get my money or no . Employees like Amrita M , Miss Sini , and Mr.Rahul are not fit to work there , for most of them its just a job , ain't bothered what the customer goes through , remember your job gets paid because of we sellers , they dont care for us , i curse them they are thrown out .
I am still a USA ebayer from bradenton , FL , USA since 1999 , those guys there atleast do their job well as far as possible Paypal is concerned , even if the issue is not solved they follow up , give you attention .
The funny part is they say they are sorry and very upset , but do u think they really are ? its just a made up word for them , they can wear a suit a tie and have a job and just follow this but ain't serious about it .
Is this the way you want to " Know your Customer " ????
Please change this line and stop making a fool out of other people .
I have decided to work on these points :
1. Send all phone conversation audio recordings and chat conversations to my known sources i know like magazines and online web sites where people can see the true picture of how honest ebay employees are to their ebay sellers . From the date 18/6 to 29/6 or further more i have suffered , employees whome i had a chat with or people responsible for not doing their job will have to suffer someway , i have time to work 1 hour daily for it to happen
2. Will write one letter daily to Ebay top upper Authorities ( may be the same letter ) with the names i know of ebay employees who have made me a fool from time to time , never to keep a word but just 48 hours of fake promises . Atleast some day i would get a reply ?
3. Why does not ebay india keep the KYC system @ the start of selling ? why the 50k limit ? bcoz first they give the seller the taste of it , he sells and he s happy , then they show him their true colors when his account goes on hold , money blocked , and he breaks his head day night on phone calls , mails , chats , scans IDS , or writing here at a forum at 1.10 AM at night , we are slaves to you isn't it ? Good Job Ebay India .
I dont want to sell anything anymore here , its sad that we sell and from our profits we get charged at all places like paying for listings , paisa pay fees , Final value fees , i list my items all at featured plus and give business to ebay india , but no respect for the seller . Good job Ebay India .
I swear i wont sit idle , even if i have to take a banner and take a procession on the road i will do so , atleast from a 100 people 10 will listen to me and wont step where i stepped up ? i know it wont effect ebay india today or the coming 2 months also , even if i loose , daily 1 hour of my work against ebay india will show some colors some day , i have the time .
Sorry ebayers for such a long and crazy topic , i know u must have all got bored out a it , the most upsetting thing was my wife was leaving to delhi and its been just a while we are married and i wanted to buy her the latest phone i had seen for her , with all this crap i totally forgot about it from my office when i was waiting for phone calls from ebay as i wanted to list some more items but i could not due to the money stuck and with all the frustration i forgot the phone and my wife was leaving to delhi the same night and it was a surprise and the shop closed , she dint feel bad but i was like , damm u ebay ..!! i dint sleep the whole night , i know it sounds kinda crazy but its for those crazy upsetting people with fake promises and nonsense talks .
I sent them 4 IDS , Driving License , Pan , Passport , Voters card , 10+ days have passed , what do u think they are doing ? Anyway some may crib and leave i cant .
Thanks again ebay and i am not against those who do their job loyally , i know there are and must be some ebay employees who know their job , but with whome so ever i came across they are not even fit to be watchmen for ebay india . Sorry but that's the truth . I am hurt i will do the initiative .
