Ebay not quick in processing / irresponsible ?

[rksangubotla]

My experiences are worst with ebay India. Many people in the thread has suggested to do dont confirm receipt of the item and file a dispute .. etc
1. If you dont confirm receipt of the item and even send it back to the buyer and have a dispute opened for that, still ebay calls you and asks you whether you have received the item, even you say you have opened a dispute and have sent the item back, the people dont care about that and forcefully marks the item as received.After waiting for 1 month I escalated to claim , now its over 1 month again , ebay has sent a mail just saying that seller has agreed to refund (even though he was saying the same thing for 1 month) so the claim is temporarily closed and seller is allowed to refund the amount in 2-3 weeks. Its the buyers money which is involved and they dont really act as a professional.They are like regular govt offices where in people have to roam around the desks.
Maybe buyer can get his money back , but if that money is not coming in the time it has to, the purpose of buyer protection is defeated.

I have sent an email to indraneel@ebay.com hoping that somebody will see things moving.No response till now.


Regards
Ravi Kumar
9963633317

[haryana_sale]

you are right sir ebay or paisa pay only protect the seller not to buyers.till now my dipute was not solved after sending email to inrswebhelp@ebay.com .then i sending the email to regarding fake apple ipod which was bought from super.sales then ebay protection send me email which was as follow- i have been assigned as the Adjuster for your Buyer Protection Claim
regarding item number 250247672250. Claim Number
1674210. after 1 and half month till now i dont get my refund through ebay and not even call or email.ebay only supports the sellrs and not to buyer ebay site not safe for shopping.and ebay main aim to to bulid more proift through fees.ebay is not safe site.

[rksangubotla]

Are somebody watching this community forum or sleeping. Surprised to see a no reply from ebay community member, Some body praised Indraneel with a warm welcome.Where is he? or sapana@ebay.com ?

More surprised to see another cheated guy replying my post.


Regards
9963633317

[indraneel@ebay.com]

Hello ravi (rksangubotla),

Thank you for posting your concerns on the community boards!!

You must have received an email communication from our team confirming that the claim is now being awarded to you after our communication with the concerned seller and hence your issue now stands resolved.

I hope I was able to be of help to you in this regard.


Keep posting!!!


Regards,
Indraneel

[rksangubotla]

Ok. Indraneel has replied and I waited just to see how ebay can respond. Until now nothing happened, following is my chat conversation with ebay customer support. They take 15 days to ship.
1:05:58 PM Agent Saurabh
Hi, welcome to eBay Live Chat! My name is Saurabh.
1:06:01 PM Agent Saurabh
How may I help you today?
1:06:04 PM Customer rksangubotla
Hi saurabh
1:06:11 PM Customer rksangubotla
regarding : claim no: 1674042
1:06:19 PM Agent Saurabh
I am delighted to have you on our site and appreciate the opportunity to assist you.
1:06:27 PM Customer rksangubotla
Ravi Kumar S,2nd floor,Sierra Atlantic,JVP,Hyderabad,500009,9963633317,05-01-1976,rksangubotla
1:06:44 PM Agent Saurabh
Thank you for providing me with your contact information.
1:07:08 PM Customer rksangubotla
regarding : claim no: 1674042
1:07:32 PM Customer rksangubotla
when can I receive the DD, its almost 3 months
1:07:49 PM Agent Saurabh
Please be with me while I check this for you. This may take a few minutes.
1:08:13 PM Customer rksangubotla
ok
1:09:44 PM Agent Saurabh
I appreciate your patience and I’d like to thank you for waiting.
1:09:48 PM Customer rksangubotla
ok
1:10:02 PM Customer rksangubotla
my patience is already tested for past 3 months.. saurabh
1:10:34 PM Agent Saurabh
I see that Claim Team has communicated to you on 16 Jul 08 satating that " will most likely take about 15 days to be able to track this payment on-line."
1:10:52 PM Customer rksangubotla
yes
1:10:56 PM Agent Saurabh
Also communicated to you that "If you did not receive your claim payment after August 8, 2008, please do not hesitate to reply to this email directly."
1:11:11 PM Customer rksangubotla
that date itself has come after 15 days of approval of claim
1:12:00 PM Customer rksangubotla
I mean , mail from cindy s that DD is getting dispatched and courier info will be available
1:12:15 PM Agent Saurabh
Your Claim for the item has been processed and will be received by you until August 8, 2008.
1:12:39 PM Agent Saurabh
Claim Team will provide you the details regarding the tracking number of the Claim for your item.
1:12:43 PM Customer rksangubotla
for what reasons it should take 15 days
1:12:46 PM Customer rksangubotla
can u explain ?
1:13:44 PM Customer rksangubotla
On July 14 , I got a mail saying that it will be dispatched via blue dart
1:13:45 PM Agent Saurabh
I see that you have already send in an email on 23 July 08 to Claim Team about your Claim issue, to process the Claim and to reach the Demand Draft at your destination it usually takes time.
1:14:03 PM Customer rksangubotla
ok.. so your processing time is 15 days
1:14:25 PM Customer rksangubotla
every seller is able to ship the item in 2 days , when it comes to ebay it will take 15 days to ship
1:14:47 PM Customer rksangubotla
its not USUAL as you are saying saurabh
1:14:55 PM Agent Saurabh
Claim Department usually takes time for such processing of Claim, Claim and item are two different things.
1:15:15 PM Customer rksangubotla
when claim is approved, shipping is the only thing. which is common
1:15:31 PM Customer rksangubotla
do you know how long I have been waiting ?
1:16:15 PM Agent Saurabh
I do understand your concern, as an buyer I understand your feeling at the moment.
1:16:36 PM Customer rksangubotla
its not alone as a buyer saurabh
1:16:42 PM Agent Saurabh
But the Claim dispatchment is handled by Claim Team, hence the process usually takes time.
1:17:09 PM Customer rksangubotla
what about the money, if a transaction has to wait for 3 months to get complete then what about the money interested
1:17:29 PM Agent Saurabh
I apologize for the inconvenience that this situation may have caused to you,
1:17:44 PM Customer rksangubotla
if we had paid through credit card , for no reason I have to pay the interest for 3 months
1:18:05 PM Customer rksangubotla
whom should be blame for this ? or I should take the blame for shopping on ebay ?
1:19:00 PM Agent Saurabh
Claim process does takes time, hence please be patience, I do understand your concern.
1:19:55 PM Customer rksangubotla
what is that u r going to do after understanding my concerns
1:20:45 PM Agent Saurabh
I would suggest you wait for the Claim team to respond back to your email you have send them today, you will be provided an resolution within 24 to 48 hours.
1:21:25 PM Customer rksangubotla
that never happened.. cindy always sends a mail after 4 days
1:21:34 PM Customer rksangubotla
24 to 48 is not observed
1:23:40 PM Agent Saurabh
You can be assure that you will receive an reply at the earliest.
1:23:53 PM Customer rksangubotla
thanks Bye
1:24:05 PM Agent Saurabh
I understand that this is not the resolution you were expecting. However, I have tried my best in my power to assist you.
1:24:42 PM Customer rksangubotla
I know that you are helpless Saurabh

Regards
Ravi
9963633317

[indraneel@ebay.com]

Hello Ravi (rksangubotla),

We understand that you have had an unpleasant experience with us and we are striving to make good the loss that you have incurred in your purchase. In the first place, seller had informed us that he will be refunding you the entire sum in exchange of the product. Hence, we had closed the claim.

Unfortunately, the seller did not fulfill his promise and on your intimation to us we re-opened the claim and tried contacting the seller to settle this dispute. When he failed to revert after a couple days (which we give to both buyers and sellers) we closed the claim in your favour. Hence this claim has taken a long time to get closed.

I'lll arrange for the shipment for the same within the next 3 days and should be with you.

I hope I was able to provide you assistance in this regard.


Regards,
Indraneel

[rksangubotla]

Hi Indraneel,
I didn't receive the DD until now as you promised 3 days on 23-July,2008.
I would be thankful if you can let me know the status ?
Regards
Ravi

[indraneel@ebay.com]

Hello Ravi (rksangubotla),

I've taken note of your query and will respond to you at the earliest with the details.


Thanks & Regards,
Indraneel

[rksangubotla]

Thanks Indraneel for the reply. I will be looking forward for that.
Regards
Ravi

[rksangubotla]

Hi Indraneel,

I appreciate the personal attention by you for looking into this matter for faster resolution. I received the DD as you said today.

One request / advice is "faster resolution is very important at least in this modern world". Proper and prompt action on the sellers / buyers who violate the ebay standards should be done to ensure trust and safety.

Once again I thank you for co-operating for the resolution. I expect this will not happen again.

Regards
Ravi Kumar
9963633317