Refer to the chain of responses ebay has been sending on a small issue (a small Diwali gift of 8GB pen drive). Great to see ebay's excellence at frustating customers.
13 Nov
As per your concern, I wish to inform you that your gift "Sandisk Pen Drives - 8 GB" has been dispatched by the tam and the same should be reaching you soon. Hence, I request you to wait for next 2 to 3 working days and if you still don't receive the item, please do get back to us so that we can look into it and help you with the same.
22 Nov
As per your concern, I have checked the details from our end and found that the Marketing team tried to dispatch your gift through TNT courier, but as per the courier company you need to send across either form 50 or 31. Once you provide us with it, we will be able to dispatch the Gift to your Registration address. These forms are required by the courier company depending to which state the item is been shipped
1 Dec
As per your concern, I checked our records and see that the Marketing team wanted to dispatch your item through TNT couriers, however, they informed that they would need Form 50 or 31 to ship the item to your State, as intimated to you in the previous mail. However, be assured that since we realize that its an hassle for you to provide with these forms and then to get the gift dispatched from our end, the team is currently checking with other shipping providers who would not require any such forms and can get the gift delivered to you without any problem at the earliest. Hence, I request you to allow us sometime so that we can look into the matter and get this issue resolved as soon as possible.
3 Dec
ON checking with our Marketing team, they have informed that they would atleast a weeks time to check with the courier companies and dispatch the gift to your address correctly without any issue.
2 Jan
Your gift has been dispatched through "Shree Ganesh Vide" shipping carrier and the Airway Bill number is # xxxxx and the dispatchment date is # 26/11/08.
4 Jan
I have reconfirm for you with the eBay Promotion team and found that gift has been dispatched to you on 26/11/2008, if you have not yet received the gift please revert back with confirmation with same, so that I can forward your issue to eBay Promotion team to check the issue for you at the earliest.I look forward from and assisting you with an resolution. Once I receive those details, I will be able to pass the information along.
5 Jan
I understand that you are concerned about the Diwali Gift which you have not received for the PaisaPay Id xxxxxx.We are extremely sorry to hear that you have still not received the gift for the same. Hence I am immediately forwarding the request to the team to check with the matter and process the Diwali Gift to your registered address at the earliest. Be rest assured that as I am forwarding the request to the team, the team will definitely revert back to you with the resolution.
9 Jan
Today once again we are dispatch the item to your palace and you wil be able get gift withal 2to3 working days. I appreciate the opportunity to have helped you with this information and trust that it answers your query to your satisfaction.
10 Jan
I understand your concern about your diwali gift. As per your request I would like to inform you that the gift has been dispatched to the address-- xxxxxxxxxxx
16 Jan
By checking with our marketing team I would like to inform you that the team is awaiting for the new stock of pen drive. Be rest assured once the team is available with the stock same will be delivered to you on your registered address on eBay
