SUBJECT : Buyer suffering and highly dissatisfied by the ebay Trust because of Sellers cheating on Shipping with fake products.
User ID : nesher9
Seller ID : standard_enterprises
Order Number : 320542041842
Paisapay ID : 26809591773
Product description : Blackberry Pearl 8220 Flip Mobile Phone Wifi Email
Case claim : 7761
Result : Claim Denied as ebay wants me to contact directly to seller from 5th day,
Seller seems to be a fake company as doesn’t even respond on email or on phone.
SEQUENCE OF EVENTS
Date Description Result
08-Jun-2010 Ordered the above Product through ebay Paisapay Paid on the same day.
14-Jun-2010 Seller Shipped out the product after 5 working days Shipment Number: 6144368731 Carrier Name: ARAMEX
15-Jun-2010 Shipment received at the WRONG address by my Friend nearby as courier couldn’t deliver to my Residence address.
15-Jun-2010 Shipment Unpacked and Shockingly a Refurbished or a Fake product shipped instead of Geniune RIM blackberry
Which differs with Product description of NEW condition Recieved
15-Jun-2010 In the evening time i notified the Shipment Problem To customer care and seeked for assistance ,pointed me
To contact the seller before raising the claim Fake Product Recieved
15-Jun-2010 Raised the Claim in the ebay court Claim Initiated
16/17-Jun-2010 Trying to contact the seller Failed as he doesn’t Answer or Switch off his number so couldn’t contact
The Seller
18-Jun-2010 Wrote a Request to Ebay for Speeding up and requesting for Replacement of Item. Contacted ebay
21-Jun-2010 FRORC003 eGuarantee Claim # 7761 - Ashish G (KMM29359169I15977L0KM) | Claim number Allocated
25-Jun-2010 Ashish notified on email to return back the product Return requested
25-Jun-2010 Notified Claim adjuster about me being Hospitalized And assured to ship back in meantime of Timeframe
Awaiting seller pickup
27-Jun-2010 Acknowledgment to Dispatch the Product Awb by Claim Adjuster - Seller Pickup In Process
Awaiting seller pickup
28-Jun-2010 -Seller Initiated Pickup Awaiting as ebay customer care denied to reveal seller address
to ship the item back Manually Awaiting seller pickup
30-Jun-2010 -Seller Initiated Pickup delaying pickup Carrier: ARAMEX Awaiting seller pickup
30-Jun-2010 Claim Adjuster Notified closing of the case Awaiting seller pickup
01-July-2010 Claim Adjuster and Seller was Notified about Huge Delay
Of Pickup by ARAMEX Courier from past days ARAMEX Pickup
02-July-2010 Address not available for pickup - notified by ARAMEX
Which is Indeed in HYDERABAD Coverage Age ARAMEX Pickup
Wasn’t successful
02- July -2010 Manually Dropped off the Pickup at ARAMEX Headoffice
ARAMEX Carrier AWB : 6136181704 | Pickup Dispatched
03- July -2010 Ebay Refuses to answer and directed me to contact
Seller directly | Return In Process
06- July -2010 Seller received the Product Return Successful
07- July -2010 Both Ebay and Seller was acknowledged of Return and Requested for Pickup Requested Refund
07- July -2010 SELLER responds on email @ 9:27pm as follows
“ You can forward that information to Ashish
We have asked him to refund you already “
08- July -2010 Called ebay Customer care to request ashish as directed by Seller , Customer care denies to speak to any of this Refund Waiting
08- July -2010 Seller is not contactable on phone..Not lifting ,Whom should i speak to when ebay Customer Care refuse To disclose his Address ?
Seller not contactable
In this order purchase , now the Seller asks me to Claim the refund from Claim Adjuster Ashish
But ebay denies for me to contact him ??
Where shall i end up now when i Returned the shipment and don’t know to whom i actually Paid ?
Its a Three way Triangle when i call ebay customer care they just end up the conversation
Disrespecting buyer by saying to contact the SELLER directly as the claim date ended ?
CUSTOMER CARE REALLY SUCKS who dont know how to resolve issues who only knows typing usernames and asking
information.
When i contact the SELLER he asks me to contact Claim adjuster Ashish ? as they directs
To say that they have instructed to Refund Me with acceptence.
Seller not contactable on phone whats next ..consumer forum or IT 2008 act under frauding case
or where shall i end up ?
Help me in this regards i am really frustrated with EBAY shopping i never faced with sify or rediffmart or indiaplaza anytime like this they resolved the issues very fastly and i am satisfied.
Kindly assist me on claiming the refund.
