EBAY DOES NOT CARE CUSTOMERS

[anilkinikar]

I made a purchase and did not receive the item. After sending multiple emails to seller and starting dispute console and giving negative feedback finally received the item which is not as per description. I saw that EBAY has not even looked at the dispute and not even added its comment or bothered to reply.

If many such cases happen in future, EBAY should be shut down if consumer is not protected from fraud sellers. When payment is made from bank gateways, it is the EBAY that receives the payment from buyer party and thus EBAY is very much involved in any good or bad trasaction.

My feedback to EBAY team is to be serious and prevent frauds. Make it mandatory to publish the address and contact information of seller on the most visted pages.
Items should be received as per picture shown. You can't show a picture of a Mercedes car and sell cheap car. This should be stopped. Photograph should be actual. The description should be correct. EBAY should be more proactive in this.

[touch_and_shine]

I
agree with all ur suggestions anilkinikar. Suggestions given by you are really
needed to be implemented so that we will get rid of fraud sellers .

touch_and_shine

http://search.ebay.in/_W0QQsassZtouchQ5fandQ5fshine

Seller on Ebay.in

[alok1964]

Thanx for writig, I had a same type of experience again & your valuable suggestions are repeated in my post dated 17/09/2005.

[nvid@ebay.com]

Hello anilkinikar

We are disappointed to hear your unpleasant experience on eBay.in.

Since you have already reported this problem , I suggest you go through Item Not Received and esclate this dispute to buyer protection

We hope to settle your issue to your satisfaction
Regards,
nvid

[alok1964]

I have bought a watch named as "Latest Terrance Watch" from the Seller e_shopee & sent a DD no. 011153 issued by Allahabad Bank, Alambagh ,Lucknow in the name of "Sandeep Kumar " worth Rs 201/- to the sellers address of Hyderabad on 7th September 2005. Till 14th September, the seller "Mr Sandeep Kumar" was denying that he had not received my post containing DD. Suddenly I saw on 14th September that this seller has not remained a Registered user on ebay. Since then neither he sent any message nor any email on my email ID. His mobile remains always on OFF mode. I have tried hundred times to contact the seller but failed. You will again say that the item is a low value item & we can't help you but I want to tell you that this is a case of FRAUD using ebay platform, due to which the honest buyers like me are losing faith in ebay. I wish to tell you that I have lost Rs 250/- of my hard earned money. This seller was earlier registered on baazee & was suspended for fradulent acts. Here anybody can do buisness with fake or different IDs , do buisness for a month or two, do frauds with several buyers like me & then wind up buisness after collecting a handsome amount & you can't do anything against the seller. Simply you can only warn the honest seller if he gets delayed in payment issue strike against the buyer. The same seller will reappear on ebay with different Ids after sometimes with a different address & you people will provide the same platform again to that fellow for doing frauds to your genuine customers again for some coins of fees only. You people don't understand that the trusted sellers on ly may be allowed to trade on ebay whose genuineness is guaranteed but you will not understand. This seller as far as I know was dealing with at least twoIDs i.e. e-shopee & i_shopee & if possible some other but these two Ids are suspended. What you can do with those customers, who are dealing with this seller in the meantime & whose deal was in process? Will you refund the amount to the customers? No, a Very Biog NO, because you have not lost money. This is Myself, a very BIG FOOL who is wasting his money & time on such a worthless trading sitew where customers interests are not protected.
I can't understand why you don't disclose the Seller's name & address on Item page & it only can be known after winning or buying an item. If it appear on page, the buyer can be alerted that this is a FRAUD & I should not do buisness with him & may alert several other buyers that this is a Fraud & several other buyers may be protected by one customer's past experience, & subsequently the buyer's money & ebay'e reputation , both may be saved.
Still there is time , pl do something to save the interests of honest customers otherwise migration of customers to other sites is almost certain & you will be responsible for your own fading image on internet fraternity.
alok1964

[bsa_ent]

What i think is....

it is really useless to follow up with ebay. You wont get any sought of help from ebay.

What you get is a pre written text which is a ready reply which is just copied and pasted with some links to go through which really sucks.

help yourself and forget it...

[emailswarup]

I also fully agree that ebay is doing little to protect the buyers (& also the sellers in many cases) from frauds. But all the fraud cases are not by people operating for a month or two. I was cheated by a seller Invogue-inc who sent me a worthless fake Pearl listed as approx. market price of 800/-. To get the refund I had to waste time and money to send back the worthless item and THE SELLER MADE A CONDITION OF PRIOR FEEDBACK WITHDRAWAL. Many other peoples are getting cheated everyday as the seller receives and leaves enormous -ve feedbacks daily. He left a chunk of 59 -ve feedbacks for buyers on 28-sep & earlier 17 -ve on 13 Sep. As if this seller is the honest one and all the buyers helplessly putting -ve / even neutral for the cheating are wrong. Its the duty of ebay to examine such mass receipt/ leaving of -ve feedbacks by a seller/ buyer. But I don't think they have the mechanism to notice. Such fraudulent sellers have made simple buyers like me think thrice before buying any item. If somebody from ebay ever find some time to see this then hope he/she will do something concrete rather than leaving some useless and complicated link to click on.

[invogue-inc3]

Hi all,

I did not know Mr. Dutta still had a problem with the transaction, and that he has put up this message, as I would have replied long back. We would like to assure everyone that we are genuine sellers and the biggest proof of this fact is that we have sold over 2000 items and received OVER 550 POSITIVE FEEDBACKS in the past one month. I understand this is the HIGHEST ON EBAY INDIA BY A BIG MARGIN. We have sold over 2000 items in the past one month and have received 59 negative feedbacks, due to varied reasons including buyers who live in remote villages where no courier is ready to deliver.

Our genuinity is also proven by the fact that we refunded the full amount paid by Mr. Dutta once we came to know that the item really had a problem, which we did not notice at the time of purchase. Also, we have never forced Mr. Dutta or any other buyer to withdraw the feedback. We only request the buyer to withdraw it as most of the times the feedback is given without contacting us about the problem. Its almost as if you buy a shirt of size 40 from the showroom near your home, you go home and check it out, it does not fit you as the size mentioned is wrong. Its printed size 40, but it actually is 42.

So do you go around painting the town red and telling each and every person you see, that never buy from that showroom as they give wrong sizes!!! Or do you just coolly go to the showroom and tell them to replace it as you understand that it is a genuine mistake by an employee of the shop. And infact, you might even recommend the shop to others if the shopkeeper deals nicely with you and accept the mistake.

The negative feedback system of eBay is something like almost like painting the negative feedback in front of a shop, never to be removed. Even though the seller does everything possible to satisfy the buyer, the negative feedback stays there forever. I have many buyers who have bought items from me even after giving me a -ve feedback for the first order. This just proves that we are committed to buyer satisfaction.

Infact I have just called Mr. Dutta some time back, and I have explained my position on this. He has understood my position and has even told me that he will write about our discussion in this thread. I hope this assures all concerned people, buyers as well as eBay, that we are committed and here for long term.

[invogue-inc3]

I have pasted below is the reply by Mr. Dutta on the main thread for this dispute.The reply was given just after I called Mr. Dutta explaining my position. He is a very good genuine buyer who can fight for his rights, and these are exactly how buyers on eBay should be. Buyers should never be cheated in any way, but I would suggest that the buyers should always contact the seller before assuming that they have been cheated, as most of the time it is just a small genuine mistake on the seller's end which he is ready to resolve. I wish Mr. Dutta and all other genuine buyer all the best and I am sure with buyers like you, fraud sellers will not be able to ply their trade on ebay.

For everyone's reference, below is Mr. Dutta's reply in thread: http://forums.ebay.in/post!reply.jspa?threadID=100001790

Little before I recd a call (STD) from Mr. Himangshu of invogue-inc3 regarding my posting on this discussion board about my bad experience and the considerable –ve feedbacks recd by him. As he has contacted me by phone (STD) for this posting so I think its my duty to tell everybody that this sellers cares about the discussion board and has the intention to explain his points.

For my case he mentioned that there had been some problems with his supplier of Pearls for which I recd the Shell Pearl instead of a real one. The reason is not so impressive but I must acknowledge that he cares to call a dissatisfied buyer. He assured me that they will try their best to stop such mistakes in future. He also assured to modify the specific Pearl listing creating the problem.
Hope he will take up the matter of other dissatisfied buyers similarly and thus reduce the amount of –ve feedbacks recd by him.

[alok1964]

Dear Ebay team,

I would like to in form you that such type of bad tactics like threatening on my personal email address by you people to suspend my account/terminate my membership will be of no result. I will continue what I am doing till the justice is made. Don't even try to do so as there are several loopholes in your system by which I will again enter in your community & continue what i am doing , which was to be done by your organization.

So don't try to be oversmart & forget to threaten your genuine buyers. These are the buyers have made you to this position that inspite of solving problems, you are daring to threaten your genuine & honest customers.

BEWARE,to do so. I will fight against your system until the end of customer harassment.

I strongly condemn this act of you, COWARDS.

alok1964