Damaged item shipped

[ferowi1234]

I ordered a Fastrack sunglasses through the site, The item couriered to me was a damaged one.

[seemak@ebay.com]

Dear ferowi1234,

We truly regret forth inconvenience caused. All your online purchases are protected under our purchase protection program- eBay Guarantee* till 30th day from the date of payment realisation. You can raise a claim and can request for refund or replacement. We will resolve your issue.

To know more about eBay Guarantee, please visit on:

http://pages.ebay.in/aboutebay/eBay_Guarantee.html

[rohit.bhilare3]

my item is not working

[aakashi501]

when should the item be send back??and by how??