Customer Service going from BAD to WORSE

[sachin_thapar]

Hello Ebay,

I wanted to escalate how customer service has been working off late. Please help provide a better environment to work taking this as a feedback.

1) My account was suspended due to missing contact information. However my information was up to date on ebay. Later they reinstated my account. However till date i see the alerts everytime i sign up saying that my account is suspended. Why wasnt those alerts removed in the first place. Do i need to write every thing on an email. Isnt it ebay's responsibility to take care of it.

2) Even though i qualify for express remittance till date after following up so many time i have not been provided with express remittance. The Customer Service number is just to fool customers. Everytime i call up they just ask me to write an email and are unable to provide basic help. All i keep getting is that we have escalated and you will hear from us very soon. However i havent heard from anyone till date.

3) When my account was suspended, i had 100 odd listings which were pulled down still no credits were given for them. I had spent Rs 1000 listing those items. I have followed up so many times still all i get to hear is that we will get back to you. Is this what service you are offering. Above that Mr Brendon from ebay writes to me that my listings were active during suspension. I bet everyone would agree that even a junior kg kid would know that when ebay suspends the account all listings are removed. How can then a customer service guy mention something like that in writing to me.

I am also pasting the email chain here. Guys pls improve the service you are offering and stop been a pain to sellers.

Thanks,
Sachin

[sachin_thapar]

Here is the chain of email and Mr. Bendons reply is included too. I hope they are honest enough to apologise atleast.

--------------------------------------------------

Hello.



I am really not happy with the way you guys have been treating me. I have 3 issues which i have been following up on for last 1 month.



1) My approx 100 odd listings were pulled down when my account was suspended. I had spend around Rs 1000 listing them. However till date i have not received any credits for them



2) My express remittance is not activated.



3) I still see the suspension alerts whenever i do anything on ebay. It asks me to sign up and everytime i sign up the first thing which i do is see those alerts even though my account is reinstated.



Please provide what you people have been doing about this. Also send me a customer survey so that i can rate your performance and let your superiors know that there has been some serious problems off late in the way customer service is working.



I have spoken with amrita, sohail and also received a reply from Brendon that my listings wer active during suspension. I dont understand how can Brendon say that to me in an email. Dont you know that all listings are removed once an individual is suspended. Is this the service you are offering, i want to ask to Mr Brendon.



Please reply asap.



Thanks,

SAchin





----- Original Message ----
From: Sachin Thapar
To: eBay India Customer Support
Sent: Monday, September 8, 2008 12:29:46 PM
Subject: Fw: RNO NOTICE: eBay Registration Reinstatement - sachinthapar@ymail.com (KMM58244043V57084L0KM)


Resending email as per Amrita (Ebay Customer Service) again and expecting solution....



----- Forwarded Message ----
From: Sachin Thapar
To: eBay India Customer Support
Sent: Saturday, September 6, 2008 3:59:51 PM
Subject: Re: RNO NOTICE: eBay Registration Reinstatement - sachinthapar@ymail.com (KMM58244043V57084L0KM)


I dont think you have understood my query or taken the effort to understand it also. I had 100 live listings for which i had spent around 800 Rupees which were pulled down when my account was suspended. However i dont see any credits of that in my account. Hope you understand. If you are not able to pls escalate to someone who can.

Thanks,
Sachin



----- Original Message ----
From: eBay India Customer Support
To: Sachin Thapar
Sent: Saturday, September 6, 2008 3:47:40 PM
Subject: Re: RNO NOTICE: eBay Registration Reinstatement - sachinthapar@ymail.com (KMM58244043V57084L0KM)

Hello,

Thank you for writing to eBay again. My name is Brendan and it is my
pleasure to assist you.

I understand that you would like the credit for your listing fees.

On checking your account I see that your listed items were not removed
while your account was suspended hence I regret to inform you that you
would not receive the credit for the same.

Just so you know the promotion is once you cross a total of Rs1500 you
would not be charged any insertion fees. If there is any other
promotion that you are referring to please revert to us.

If there is anything else that you would require clarification on please
feel free to revert to us with your query.

You can also talk to us through Live Help or call our Helpline. To know
more about the support options please refer to

http://pages.ebay.in/paisapay/phone-support.html

If time permits, please leave an appropriate feedback for my service to
you. You may get a separate email requesting for feedback. Your valuable
feedback and inputs will help me to improve my services towards other
members and you.

Best wishes,

Brendan
eBay Customer Support
_______________________________


Protect your eBay account by changing your password regularly. For more
information, please visit the link below:

http://pages.ebay.in/help/newtoebay/account_protection.html


Original Message Follows:
-------------------------

Hello Ebay,

Thanks for reinstating my account. I have 2 queries.

1) What about my listing fees
2) What about my promotion fees which i spent on the listing.

Please let me know what is your stand on this and how can i verify any
refunds.

Thanks,
SAchin




----- Original Message ----
From: "support@ebay.com"
To: sachinthapar@ymail.com
Sent: Thursday, September 4, 2008 5:26:43 PM
Subject: RNO NOTICE: eBay Registration Reinstatement -
sachinthapar@ymail.com


eBay sent this message to Sachin Thapar (sachin_thapar).
Your registered name is included to show this message originated from
eBay. Learn more.
RNO NOTICE: eBay Registration Reinstatement - sachinthapar@ymail.com



Dear sachin_thapar (sachinthapar@ymail.com),

We appreciate the information you have submitted, and have reviewed the
details of this suspension. After further review, it has been decided
that your account qualifies for reinstatement. Please note that,
although your account is now active, any listings or bids that were
cancelled by your account suspension will not be reinstated.

*Please do not reply to this email. If you have any additional
questions, billing inquiries, or concerns pertaining to the status of
another account you own, please visit the eBay Help system for
information and access to assistance from eBay Customer Support. You can
visit our Help system by clicking on the "Help" button at the top of
every eBay page or at the following Web address:

http://pages.ebay.com/help/topics_popup.html

For questions or further information about eBay policy, please visit our
Policies section of Help at the following Web address:

http://pages.ebay.com/help//policies/topics.html#topSelection

We hope that your future experiences on eBay are pleasant and
successful.

Regards,
Customer Support (Trust and Safety Department)
eBay Inc
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This administrative email was sent to sachinthapar@ymail.com from eBay
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