Ebay.in guarantee claim ID: 204358
A fraud Ebay seller sent me a fake phone as against the listed Apple iPhone 4S.
Ebay claim adjuster took as many as 22 days to call me, that too after 2 reminders.
Thereafter, he asked me to send the item back to the seller. And gave me 72 hrs. to submit the return tracking no. and the scan of the return shipping label to get my refund.
Within 24 hrs. I provided both these to ebay claims department and called to confirm that they indeed got it. They said Yes.
It's been 13 days now since the item was delivered back to the seller and my refund has not yet been processed by the adjuster.
To much of my shock, after getting the item delivered back to the seller, this adjuster asked the seller to send him a letter saying that the item is a genuine Apple iPhone 4S.
What ?
If this was needed, why didn't the adjuster do this before asking me to ship it back ??
On top of that, the deadline for the seller to provide such a lame proof is now 8 days overdue and my refund has still not been processed.
I've been calling ebay everyday since last week and the only answer I get is that the claim adjuster is waiting for the proof from seller.
Both this fraud seller and this ebay claim adjuster have taken me for a ride. I never expected such un-professionalism by ebay, India, especially when I have 189 all 100% positive buying feedbacks and the seller related to this case as 9 negative feedbacks out of 35 already and has 4 cases running against him (I'm in touch with other ebay buyers who have been frauded by this seller and hence, we know there are at least 4 cases running against him.
I'm not sure why is ebay favoring such fraud sellers. I smell something fishy here.
Thinking of lodging a FIR against the seller and a consumer court compalaint against Ebay, India.
Sorry Ebay !! It's only you who force genuine buyers to go ahead with such stern actions against you and your fraud sellers.
Indians, beware of Ebay, India. Me personally, will never ever think of using Ebay, India in my life again !!