Claims

[pumashan99]

Attitude of claims staff

[pumashan99]

eBay has an excellent process in offering their warranty on products purchased, something that gives confidence to the buyer online.

However, the claims staff that deal with customers are not regular call centre staff, they believe customer just hangs around to wait for them to call and will be with all details handy. They do not understand customers could be engaged when they call at their convenience as opposed to customers convenience, happened twice in my case, where despite my advising that am in a meeting, they insist on my immediate response exploiting my politeness, courtesy.

How a Great initiative is Getting compromised by employing wrong people to deal with, I will be wary on the eBay warranty simply because the claims team henceforth.

[rajelectroniks]

Don't you worry sir. You can take solace from the fact that they behave in the same silly manner with the sellers too.

The claim adjusters have no sense of timing, no manners, no behavioral sense nothing, they are so uncouth in their language and tone too, well some of the adjusters are just great, a few bad apples I guess.
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[drcs451985]

Hi Guys's

They don't care about claims..not only claims staff..all the eBay customer service is like that only.

Please spread this to every body who you know