I bought a Panasonic 42'plasma TV from ebay India. The product got delivered to the address on 17-11-11. Obviously the panel in the TV was broken and when approached the seller he said ha can't refund.I opened a dispute under item not as described on resolution center and after waiting for 10 days for seller's response, I escalated the claim for a refund under buyer protection policy on which I was advised that I will receive an email from ebay with further instruction within a week about what to do next.
Ebay claims department never sent me an email with further instruction and after 24 days of waiting for emails and tons of phone calls to customer care explaining the situation everytime, finally received an email from claim adjuster saying I need to send the pics within 3 days. I sent the pics the same day when I received the email from him and he closed the case the next day in favor of the seller without any explanation in writing.
I feel so much violated and exploited by this act as no one holds any accountability or responsibility for this. On phone he said he has the absolute power to do this and he has made a decision and that is final.
Please help me to make a complaint on this particular claim adjuster who has been very arrogant and rude and also escalate this situation to a higher official to review this matter.
I am absolutely devastated by this experience as the amount involved is 37,000 INR. I Live in Australia and never faced with situations like this here.
It makes me feel like the claims department in ebay India works in favor of sellers. I would really appreciate, if anyone can help me to resolve this situation.
Looking forward for your advice,
Regards,
Theo
