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Chat with Rajan Mehra, Country Manager, eBay India (7 Feb, 5 - 6 PM)

indraneel@ebay.com
Community Member
Dear Members

Join Rajan Mehra, Country Manager, eBay India for an Open House discussion on buying and selling on eBay India. Open House gives senior eBay staff members the opportunity to interact with members of the community and we presume that community would also be equally eager to do the same.

Rajan will be available on this thread on Thursday, the February, 07 2008, from 5:00 PM to 6:00 PM IST for an interactive discussion with our community members.
Click on 'Post a Reply' link at top of the page to submit your questions before or during the discussion.

Please read Rajan's message to the community.

See you on February, 07 2008 at 5:00 PM!

Regards,
Indraneel
Message 1 of 88
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87 REPLIES 87

Chat with Rajan Mehra, Country Manager, eBay India (7 Feb, 5 - 6 PM)

Dear Rajan Saheb,
It is true that eBay India has made great strides in 2007 due to its prudent policies.Please accept my congratulations.Only a few minor details need your attention.If you fix them,you get 100% feed back.I am not going into details.My friends have pointed them here.My advice to other sellers is that,they should work hard to make eBay India great.
Please accept my best wishes.
Thanx,
Truly,
Amitava
Message 21 of 88
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Chat with Rajan Mehra, Country Manager, eBay India (7 Feb, 5 - 6 PM)

emailswarup
Community Member
Dear Mr. Mehra,

Everybody is complaining about low sales. As per the eBay Marketplaces Fast Facts - As of of June 30, 2007
notice - there are only 1059 sales per day for most of the major categories combined. Its lower than a single super market sales and even lower than the sales of many specialised stores in various cities. We must have at least 10 times of this sales figure.

I have a few suggestions. Dont know whether these have any values to ebay.

First, for international listings thru ebay.in, let us choose a .com category after choosing the international destination. This can be optional. Unless we choose a .com category, the listing is often done in a wrong category in .com and the number of views is less than 40% than a direct listing in ebay.com the numbder of bids are way far behind.

Without Listing fees, many serious buyers, like me, used to find attractive items at the time of need. I have bought lots of good moderate valued items from ebay. But now-a-days these slow moving selling items are hard to find. The listing fee have not reduced the gimmick based Re.1 item listings, which mostly attracts new buyers, on contrary it has drastically reduced thenumber of good quality items of moderate values. Sellers are listing less and less of those slow moving good items to reduce listing expenses. In my opinion, the buyers will only return if there are varieties and quality in the listing, not only low cost listings for gimmicks. After all, the Indian net community is not comprised of only a bunch of fools and illeterates. We need to improve the quality and variety. Let us allow to have a 30 day listing time for items with higher price ( higher than the sub-category average price) for the same listing fee. On receiving any bid it should come down to 7 day listing automatically from the time of receiving the bid. Those watching the listing should get an email notification regarding that

Let ebay.in search be global (a single click easy to find option). It will allow the buyers to see the price of similar items being sold at international markets. Normally we, at ebay India, have advantage of less delivery charges than International sellers and our prices are also low for most of the items. Let's take the challange and be truly global.

If your policy allows then give extensive ads in ebay.com and other ebay sites worldwide.

Let the buyer sort as per lowest Price + shipping like ebay.com

The new feedback system is nice. It will prevent the seller from putting retaliatory feedbacks. Twice two sellers tried to cheat me with fake gems but I could not put even neutral feedbacks to save my profile. Now -ve FB from buyers may become more common but it will portrait a more realistic picture of the seller. Only, please ensure that buyers who have not paid are unable to put any FB.

In PaisaPay, rather than forcing the sellers to adhere to autocratic & impractical international delivery schedule, let the schedule duration be based on the mode of shipping. Let the seller committ the delivery schedule while listing and putting the delivery charges.

Let the members of ebay India get automatic links to use in their personal sites to promote ebay India sales. The linked ad should display featured items with option for easy bid. Pay the member displaying the ad for forwarding thru the link, on successful sales. I know ebay.in have some such arrangements but its currently too cumbersome to be a part of it. Make it friendly.

Lastly put ads in TVs and News papaer not only to high light the low cost items but also highlighting the comfort to buy from house / office; to buy at leisure not by rushing to accomodate shop owner's schedule; to buy with refund guarantee.

Hope you will find some suggestions good to discuss. That will be enough to justify my time to write those.

. .
Best Regards ๐Ÿ˜„
Swarup
Kolkata

.
Best Regards ๐Ÿ˜„
Swarup
Kolkata

Message 22 of 88
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Chat with Rajan Mehra, Country Manager, eBay India (7 Feb, 5 - 6 PM)

Hello Mr Rajan Mehra
User emailswarup has a point. I am a stamp collector & a small time seller.I had listed 2 similar items in ebay.com & ebay in (this was in december & after such a bad experience + not being on the express paisepay band wagon i closed down my shop & auctions in ebay.in)In ebay.in i had also listed the same lot local as well as international. The visitors on ebay.com were 215 compared to the local & international visitors on ebay.in a paltry 49 vistors only. The auction ended with sales at US$81.00 while ebay.in could,nt even get Rs 100 for a similar lot - WHY ? BECAUSE THERE WAS NO CATEGORY IN EBAY.IN
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&rd=1&item=130190075927

DONT MAKE CHANGES IN PAISEPAY POLICY ONLY. CHANGE THE ENTIRE STRUCTURE FIRST, EXPANSION OF CATEGORIES IS A MUST & EBAY.IN AUTOCRATIC STAND FOR COMPULSORY PAISEPAY INCLUSION MUST GO
Message 23 of 88
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Chat with Rajan Mehra, Country Manager, eBay India (7 Feb, 5 - 6 PM)

gizmozindia
Community Member
Hi,

The Alexa traffic ranking of ebay.in has gone down in last 1 month constantly and was at a very low yesterday.

http://www.alexa.com/data/details/traffic_details/ebay.in


This is the reason of low sales on the site.

I am sure the staff members of Ebay are aware of this and will do something to bring back traffic to the site.

The new policies implemented by ebay are the culprit for the buyers not comming to the site anymore.

I hope the bugs associated with new paisapay are rectified soon and we get the same sales as before.

Regards and hope to see the traffic ranking back to normal soon with good sales
Message 24 of 88
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Chat with Rajan Mehra, Country Manager, eBay India (7 Feb, 5 - 6 PM)

Thanks to gizmozindia, we now have the facts & know that ebay.in sales are indeed down from january because of the new paisepay policy. Less sellers means less traffice translates to less sales. This is indeed a wake up call to ebay.in team, its not to late to reverse their harsh policies.
Message 25 of 88
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Chat with Rajan Mehra, Country Manager, eBay India (7 Feb, 5 - 6 PM)

techniwas
Community Member
I thought internet lines in India were affected recently .,.. thats y the traffic might be down?? wht say


http://onlygizmos.com/article.php?story=cable-snap-shuts-internet-lines-24259


TechiE
Message 26 of 88
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Chat with Rajan Mehra, Country Manager, eBay India (7 Feb, 5 - 6 PM)

subhash.unique
Community Member
these are the graph representing ebay traffic for 1 year and see all times low sales


http://siteanalytics.compete.com/ebay.in?metric=uv
Message 27 of 88
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Chat with Rajan Mehra, Country Manager, eBay India (7 Feb, 5 - 6 PM)

kritijewellery
Community Member
Kindly remove upper price limit of listing items on ebay India which is 2.1 lacs at present as we are unable to list items costlier than 2.1 lacs...
Message 28 of 88
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Chat with Rajan Mehra, Country Manager, eBay India (7 Feb, 5 - 6 PM)

kritijewellery
Community Member
kindly allow classified listings to be listed internationally with all promotional options including to appear on homepage featured area....
Message 29 of 88
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Chat with Rajan Mehra, Country Manager, eBay India (7 Feb, 5 - 6 PM)

coolbrasco
Community Member
Dear Mr.Rajan,

Welcome back !!!

It is always nice talking to you.

Thanks for meeting us at an important turning point. We worked hard for past 2 years for our feedbacks, sales, reputation, and we definitely worked towards eBay policy and we really had great time until last Nov. I am afraid that all our efforts may go waste due to new PaisaPay rules.

We are experienced sellers, i hope you agree that with 270 feedbacks with 100% positive ones. But we are loosing confidence on eBay about new policies. I don't want to discuss too many information.

All i need is my old normal, simple, excellent little PaisaPay pay, that's it. We don't need online EFT transfer , we don't fancy icons, we don't need to track shipping, we just need normal simple PaisaPay like in last November where i was selling good.

We are too much tired of NewPaisaPay and rules. We are enough, working for little money, but too much work documenting things for no use.

We are hoping that you will rescue us by bringing back our old PaisaPay. I have been requesting the same from more than past 1 month and none of the eBay staff replying my post.

I am afraid that i may have to go out of eBay due to the NewPaisaPay crisis. Before leaving eBay, i would like to say thanks to all of you (Special thanks to my Account Manager Seema, she is trying to help me, but she has little power to do many things.) for wonderful helping me and given me confidence in life that, Do anything honest will be successful !!. Also i am proud to be a PowerSeller and lot of buyers trusted for my service, also i am proud to be 100% feedback PowerSeller. I wish all my fellow sellers to have a great time with eBay.

Kind regards,
CoolBrasCo.
Message 30 of 88
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