Chat with Rajan Mehra, Country Manager, eBay India (7 Feb, 5 - 6 PM)

[indraneel@ebay.com]

Dear Members

Join Rajan Mehra, Country Manager, eBay India for an Open House discussion on buying and selling on eBay India. Open House gives senior eBay staff members the opportunity to interact with members of the community and we presume that community would also be equally eager to do the same.

Rajan will be available on this thread on Thursday, the February, 07 2008, from 5:00 PM to 6:00 PM IST for an interactive discussion with our community members.
Click on 'Post a Reply' link at top of the page to submit your questions before or during the discussion.

Please read Rajan's message to the community.

See you on February, 07 2008 at 5:00 PM!

Regards,
Indraneel

[rajanmehra@ebay.com]

Wow! That’s a lot of posts. Thanks so much for your enthusiastic participation – I am truly overwhelmed. That said, I do notice that a number of the posts have one major point and I’d like to address this first-up. I’m going to start by addressing some of the key issues related to the New PaisaPay system, an area of concern to many of you.

As you know, we have upgraded the PaisaPay payment system with enhanced features with the primary aim of building buyer trust and have also included features that our seller community had asked for a long while. The new EMI functionality, Online Remittances to sellers and gift vouches are all an outcome of this new system.

In addition to building out the above mentioned seller requested features, an important goal of the new PaisaPay was to address the area of buyer trust, which our research shows us is the most important barrier to e-commerce activity in India. Our initial Paisa Pay data shows an increase in Buyer adoption of PaisaPay which is a reflection of greater buyer acceptance of the new system.

That said, it seems to be clear that the new PaisaPay has modified some work processes for our sellers & we are looking at ways as to how best this can be smoothened out. What you should feel absolutely sure about is that the team here is constantly soliciting feedback from sellers, reading the community boards and taking feedback from the customer support team to understand the key pain points of our sellers. It will always be our endeavour to incorporate all relevant seller feedback into the new PaisaPay system.
Best Regards
Rajan

[techniwas]

having said this, shall we expect some changes in the new paisa pay system?

also most importantly the paisa pay bugs?

[rajanmehra@ebay.com]

Here are a few of the areas in which we have received feedback and where we will be making changes, as appropriate keeping in mind the interest of our buyer and seller community:

1. We will be increasing the Shipping timelines for categories which require customization (a request from many of the sellers who make-to-order).
Best Regards
Rajan

[asiatic_in1]

Mr Mehra
I am also selling on ebay.com where i get money first thru paypal, but here this it is not so with the new paisepay. WHY? should there be any criteria for the slow process of giving us our money.WHY should we have to push our buyers to give you an ok & then wait for you to pay us. WHY this policy is for indians only ? WHY when ebay has no such policy. There they trust us sellers, here ebay india is not showing any trust in us WHY?

[rajanmehra@ebay.com]

2. We will be reviewing the Express Remittance criteria to ensure more good sellers are eligible for Express Remittance - stay tuned for more announcements on the same.

[rajanmehra@ebay.com]

3. We will shortly be announcing a new PaisaPay Seller Protection Program to ensure that our sellers are protected from any potential misuse by buyers

[asiatic_in1]

thank you for atleast considering, i think i was not on this express paisepay because of low sales
If lower sales is the critera then ebay.in should expand the categories, look at my ebay.com seller id stampsworldindia, it has done $500 only last month because i slotted the stamps in the right category.
i am selling very well on ebay.com but at the same time i would like to sell also on ebay.in, but only if you reverse the changes
Do you know that if i put 2 similar lots, ebay.com will have the maximum visitors ONLY because of more categories!

[rajanmehra@ebay.com]

4. We are also currently evaluating the option of further increasing delivery timelines for international shipments. We will balance the interest of our sellers while keeping in mind internationally acceptable best pratcises in this regard. Our initial feedback from the community seems to indicate that this is a problem only for shipments to a few countries in Europe - however we will take an overall view when we finalize the revised guidelines.

[indconcepts]

Hello Rajan Mehra,

We will shortly be announcing a new PaisaPay Seller Protection Program to ensure that our sellers are protected from any potential misuse by buyers

Hope this Protection won't be at a Price .... and probably food for ODR. .


best regards

Umang Midha

[rajanmehra@ebay.com]

Another comment that people have highlighted is that they have faced some bugs post the launch of the new PaisaPay. While we make all efforts to roll our product launches with minimal defects, in a project of this magnitude we sometimes detect issues only after going live to site. As you would have noticed, over the course of the last fortnight the product team has been working hard to ensure that most of these issues have been resolved.

There is 1 open issue related to SM Pro wherein after entering PaisaPay shipping details, if the sales record is updated in any manner then the shipping status icon gets unset. The product team is working hard to resolve this issue expeditiously.