Cash on Delivery Item - Non-Payment Dispute

[vgvindan]

#160052306066 was ordered as Cash on Delivery. The order was placed in November 2006. The dealer without delivering the item, raised a non-payment dispute. How is this possible. Is your software so dumb that it will accept any complaint without understanding it?
Please upgrade your software. There cannot be a non-payment dispute for Cash on Delivery items before delivery of the item. Before raising the dispute, please ensure whether the seller made an effort to deliver the item. If it was refused or if after accepting, payment was not made, one can raise a 'non-payment' dispute. Otherwise, it is utterly non-sensical to raise a complaint like that. Please ensure that your software is not so dumb and your people are educated accordingly.
V Govindan

[ufo_big]

You can always reply to the dispute stating the facts. It is quite possible that seller has sent the item as COD but was refused. There was no way that a software can detect that a buyer has refused to caaept a COD item unless it is recorded some where.

[emmanuelroshanaranha]

i want to comfrom about think i want buy i will pay deliver time means delivery befor paymeny

[sumeetsinghbedi]

sir my buyer has confirmed item received on 08/08/2011 when should i get the money transferred to my bank account as today is Monday as payment day