Claim ID:
253482
I received a defective item and I promptly raised a claim for a refund and replacement.
After being on a con call, claim adjuster accepted that he is unable to arrange for a pick up as all the slots are full and at first he request me kindly to reship the item back.
Being a long holiday last week service was not available by fedex or dtdc as well as my other commitments prevented me from shipping.
Today on a SUNDAY: This thug calls me and speaks to me in the most rudest tone as if its my fault i bought on ebay and its my faulty that i did not ship the item back as per his instruction.
I would like to pursue this in consumer court and so I have request the SR no.s for the complaint and the details which is not provided. Please do understand if I hire a lawyer to send notice to get details out of ebay claims adjuster then those cost too get involved in the dispute.
NOW MY 1 AND ONLY QUESTION:
Is a claim adjuster and his teamlead hired by ebay to harass buyer by closing or rejecting claim eventhough the BUYER & SELLER have agreed for a replacement and have no problem with the resolution?
