I ordered new Xolo prime Mobile phone in 22/02/2016. I got it in 27/02/2016, but Xolo prime mobile phone was used phone.
1. Its not sealed box 2. Damaged plastic cover covered on mobile phone. 3. Not attach or removed screen protection film on mobile phone. 4. Charger and cable outside of the plastic cover. Charger connect to this phone cannot charging in the phone. seller cheat me, he wrote the description its new phone, but this is not a new phone. Previously I am purchased same mobile phone from the same seller, that is sealed box and new phone. Because of again I am ordered this. But seller cheat me.
I believe eBay guarantee, and l raced a claim for refund in same day(27/02/2016). But eBay guarantee cheated me, very poor customer care of eBay. Now 38 day(05/02/2016) after register race claim on eBay, did not take any action in their side. I called to ebay customer care more than 20 times, all times customer care executive told "we will update your claim with in 48 hours". But they take any action in this 48 days. eBay play this type gimmick drama. I want my money back.
Paisapay id- 41962414397
Claim id- 1746521
