Case in Point:
A buyer paid for an item (Philips & then started pestering us for early delivery.
330723677686Philips QG3250 7 in 1 Rechargeable Grooming kit 2Yrs Philips India Warranty Bill
We sent the item in sealed box condition & ebay packaging.
Buyer raised a claim that he recd. Brite Shaver instead of Philips.
We tried to reason with the buyer,Philips Kit weighs 800-900gms, while the Brite Shaver would weigh 300gms.
Also our company doesn't sell Brite Shaver or similar low value products but only Big brands like Phili[ps, Panasonic etc
Now the fun began with eBay Guarantee passing the claim of the buyer even after our opposition for the same.
eBay Seller Protection were supposed to reimburse our PaisaPay a/c within 10 days but nothing has happened so far.
On Tue, Jul 10, 2012 at 6:07 PM, wrote:
eBay sent this message to Bhimra, Ashok (ugizmo).
Your registered name is included to show this message came from eBay. Learn more about how to tell if an email is really from eBay.
RE:FRORCOO3 eGaurantee Claim # < 93768 > - Kaustubh M.
Dear Ashok,
This is with regards to Claim # 93768 file by buyer (ID: sastry_lanka ) against Paisapay (ID: 31305553492 ) for Item # 330723677686 ( Philips QG3250 7 in 1 Rechargeable Grooming kit 2Yrs Philips India Warranty Bill ).
This is to inform that we are approving refund for the buyer and closing this claim. we will cover you under seller protection Program for this transaction. This amount will be credited to your paisaPay account within 7 to 10 working days.
we wish to inform you that we have closed this claim.
Regards,
KXXXXXX X.
Claims Team
On Mon, Jul 23, 2012 at 5:01 PM, Ashok Bhimra wrote:
Hi,
The seller protection claim payment has not been credited in our a/c.
Please look into this matter & do the needful early.
On Sat, Aug 11, 2012 at 5:35 PM
Hi,
Am still waiting for the refund since last 30 days.
Will be posting on Voices & also online forums if this payment is not credited by Thursday, 16th August,2012 remittance cycle.
This is FYI & prompt action.
Aside to XXXXX: Same rigmarole has started again. Please do the needful before this cancer spreads.
Our staff have been following up / called / emailed but to no avail.
This is FYI & to alert members to the new ways of committing frauds by eBay buyers.
--
Warm regards,
Ashok Bhimra
BASCO
12, Kamala Bhawan, Sharma Ind.Estate,
Goregaon East, MUMBAI 400063
Office : 022-26851120 (9am-4pm, Weekdays)
For great online deals visit:
http://stores.ebay.in/Gizmos-Gadgets-Bazaar
http://stores.ebay.in/basco4u
