Hi,
What if a buyer doesn't co-operate with courier company for custom clearance & doesn't pay the custom charges/duty applicable, inspite of auction description clearly mentioning that buyer is responsible for these charges. We are facing this situation currently. On top of it buyer opens an INR dispute after Fedex tries contacting her for these charges. She has bought diamonds worth Rs.41599/-.
DO WE HAVE ANY OPTIONS OTHER THAN GETTING THE PARCEL BACK & REFUNDING THE BUYER IN FULL, BECAUSE PAISAPAY WILL CERTAINLY AUTO REFUND AS THE ITEM CANNOT BE DELIVERED IF NOT CUSTOM CLEARED. WE ARE LEFT HELPLESS. SHIPPING/INSURANCE/HANDLING CHARGES ALONGWITH GETTING THE PARCEL BACK CHARGES & TAXES ETC., ALL OUR BOURNE BY US & THUS WE SUFFER THE LOSSES ALONGWITH RESTOCKING THE DIAMONDS. BUYER WALKS FREELY WITH FULL REFUND, LEAVING THE INR DISPUTE OPEN & ABOVE ALL CHANCES OF LEAVING A NEGATIVE FEEDBACK FOR US. As its an International transaction, 28 days have already passed, thus cannot appeal in community court if she chooses to leave a negative feedback after 30 days from the transaction date.
Inspite of reporting to our account manager, ebay TnS team, they as always have only one reply. "This issue is between you & buyer, so either deliver or get the parcel back & give full refund". Our account manager did his best, but he can't do much against these policies. Also, convincing the buyer for closing the dispute or not leaving a negative feedback is a very difficult task in this case. Due to this reason, we have thus not mentioned this buyers user id here, or else case might worsen.
Current situation is we had to return the parcel back & its in transit as Fedex also couldn't hold it longer. Also, paisapay delivery deadline is reaching, thus auto refund will be initiated or either we initiate the refund. In our such a long time selling on ebay India, this is 1st time we are facing such a buyer & such a situation.
Suggestions & opinions are welcome from respective community members.
We would also like to hear what ebay pinks or Mr.Indraneel/Mr.Navin have to say in this matter.
Best Regards,
RG_Diamonds
