Dear Friends
I am a new seller and listed some items for auction. Recently one of my item (Item number 261171339227) has ended on bidding and it was won by a buyer on 21/02/2013, after two days i called the buyer and asked him whether is he serious about that product, he told that he is serious and he is not getting time to login and do the transaction. After that, today he send a mail on ebay that he is not going to buy that item as his cards were stolen. I replied him that, it is okay if he didn't purchase the item, but i told him that my listing fees already been deducted by eBay, to get it back i need to open a case and told him to accept that case otherwise i will not get back the listing fees, he agreed for that.
I opened a case saying that "we have booth agreed not to complete the transaction" . after a while buyer has rejected that case which really put me in shock.
Please explain me what i have done wrong in this case, i have kept my items for auction with good intention, to achieve higher customer satisfaction, and this is what i got. when he rejects the case, i spoke to ebay customer representative they told that, it is not possible to return the listing fees as case is rejected by buyer.
1) why my listing fees depends on buyers decision. it is my hard earned money not of the buyers.
2) why eBay is not taking any action on such buyers who were bidding but not ready to buy
3) How seller will grow his business if this is routine practice
How come eBay can give power to buyer, who decides case results opened by seller, eBay should think that all buyer are not aware of policies, and they do not know how their decision affecting on sellers.
In above case i have not sold any thing , no profit, waste of time and loss of money.
Just think in general, if the same bidding was happend in real, i mean not online, in presence of 10-50 people, and in that case if buyers says after winning the bidding that he will not buy the item, do you think the bidding organizing team (in this case its eBay) will leave the buyer?
I request eBay, please think on this seriously. Also i request eBay to provide access to give -ve feedback for buyers who are not serious also wasting others time.
Regards
S Holla