Baazee team does not even bother to reply..

[1jeet]

I had purchased 7 nos. Sony USB Pen Drives from Bazee (order ID : 2655659) for Rs. 14760.72. , against which I have been supplied with fake counterfeit products in old and crumbled Sony packing. The seller (ID: nand65) never replied to my calls and his mail bounced back. I reported this problem immediately to Baazee (many a time, since 20th of January), but didn’t get any response. I wrote to 'communitywatch@baazee.com'; 'fraudwatch@baazee.com'; 'service@baazee.com'; 'paymentdetails@baazee.com' directly, so that the payment is not cleared by PaisaPay. I got a reply requesting me to post the problem again through their procedures that I had tried many a times. On going through the procedure again, only additional thing that happened was the seller could see the negative rating (which also did not work before, it seems) and posted his reply saying these are original Sony drives and it was opened by the courier. He also changed the positive rating he had given me to negative. In the meantime my credit card was charged by Baazee. To my dismay, even after several reminders and sending them the Buyer Protection Form, till date no action has been taken by Baazee! I have shown the products to people at Sony India, who suggested immediate legal action against both Baazee and the Seller and offered all help in this regard. As I am traveling quite frequently, I wished that Baazee sorts out the problem before reaching court, but it seems the officials there are least bothered.


Can anybody suggest an amicable solution of the problem?

[anilshahapurkar]

The first thing you do now is, send a legal notice to both, claiming original product + compensetion.

[bash005_in1]

Baazee does not reply to seller or buyer complaints...
What works is Non bailable warrants.
I suggest both seller and buyer form a Association, for claiming compensation..
That is what the Americans understand.

[sohail_lalani]

The baazee have so much detiorated its service. I'm a superseller with baazee id musique; and a member since 2001. And this is the worst I'm seeing of baazee, especially after its inigration with ebay. Even, I had problems with a rating given to me by a buyer. the buyer dint send me a cheque and filed a negative rating. Against which I filed 3 rating reviews and wrote atleast 10 mails; but received no replys.baazee doesnt any more care abt its users.

[alok1964]

I have also similar experience from Baazee team. They simply send an automated answer & do nothing against the seller who are destroying the safe & sound atmosphere of Baazee. One of these sellers, I have experience is M/s Allied_Electronics, Mumbai, the owner Mr Masood did send a fake & worthles item to me. He asked me to send back for replacement, I again spent Rs 40 for courier but he did not send the replacement. Baazee did not taken any step forward solving my problem.

Its upto you, Baazee, Improve yourself.