parsal return to seller as he told but prouct shows delivered on site

[prabhashsahu]

i purchased an item from you
through ebay on date 13/08/2013
having details
item-DOMO slate X3G dual sim
Ieem id- ***
Paisapay id-***
***
Contct no.-***
***@***.com
shipping detail
aramax on 17/08/2013
AWB no.- ***
User Id on ebay-***
i telephoned u on 15 ug to cancell
the order,he said that today office
is closed and ask me the detiled of
transation.
i called again on 16 aug ,he said ur
order cancelled
after that i received a mail on 17
aug that ur product is shipped .
again i called and says my
problem,he said that u don't receie
the parsal return it back.
when courior person called me to
deliver the parsal i told to return
the parsal.
After that i receive a mail on 28
aug that ur product is successfully
delivered.,but i m not receive it.
i several times call u to resove the
issue on 30 aug and today also
but i m not getting resolution to
this.
again confirmation taken from
local courior deliver point
regarding returnment of parsal, he
said that he returned the parsal.
I made mails and phone calls. but no reply

[seemak@ebay.com]

Dear Prabhashsahu,

We truely regret for the inconvenience caused to you.After reviewing the details of this case,we found that you have already filed a claim under our buyer protection programme as "ITEM NOT RECEIVED" claim id:271326.Be informed that according to eBay guarantee it takes maximum of 20 Days to resolve a case however claim adjuster will keep you updating regarding the latest updates.

kindly allow us some time to investigate for the same.we appreciate your patience.

[prabhashsahu]

till now i m not getting parsal or reply frm seller
claim dept called me once and said we r investgating,
today i got call but i m in college so not able to receive,but claim dept close the complain by not receving the call.
i made a sue on that
ebay u r not giving buyer protection