Need eBay BPP Cover - this is the last resort!

[akaggrwl]

I've always maintained that eBay is a good place to shop till things don't go the way you want them to, and that is where you realize that the BUYERS ARE NOT PROTECTED AT ALL!

Anyways i purchased
Item: BOSE in-ear headphones Brand New Box pack (110331172392) - Paisapay ID: 23387491725
from eBay seller "dwishaaenterprise" and got a fake Rs. 50 set of earphones for the Rs. 1250 i had paid. All communication to the seller was in vain and finally after 48 hours i left him a negative. This was also followed by negative from other buyers clearly showing that he cheated a lot of people.

Anyways had to wait 10 days to file "item not as described" dispute > waited another 10 days and escalated it to a claim since the seller did not respond > received a message from eBay saying i will be contacted within 7 days.

Today, it has been more than 45 days since and i am yet to hear from the Trust and Safety team or anybody at eBay. I've sent mails, chatted on LiveHelp various times, escalated this to the whoever they escalate this to but nothing has changed > it seems that eBay DOES NOT have a Buyer Protection Program.

Anyways, the best part is that the seller currently has a feedback score of 9 (66.7% positive) and he's just changed his ID and is selling without any blocks on his account so eBay is allowing sellers like this to sell. This is the seller's new ID - http://feedback.ebay.in/ws/eBayISAPI.dll?ViewFeedback2&userid=rupeen2009&ftab=AllFeedback

Way to go eBay - I'm a long time buyer with 100% positive feedback and you don't help me buy allow a cheat seller with 66.7% positive feedback to sell just because he's paying you fees - BRAVO INDEED!

It seems the only way, a buyer can get justice on eBay is by blackmailing and extorting from honest long-time sellers who are concerned about their feedback. It's no wonder then, that so many sellers complain of this since it's probably just burnt buyers who have figured out how the system works and are trying to get their money's worth.

[akaggrwl]

Yet again waiting for someone at eBay to read this and do something about it. . .

[rajelectroniks]

It is more than a month since Mr Indraneel has replied to the buyers query and still the buyers issue is not resolved.
Mr Indraneel had written on 23-03-2009
I've escalated your case to the concerned team and I'm sure that they would do best to resolve your issues.
Just a final word before I end this post...
All buyers are safe and protected on eBay!!
If this is the condition that even Mr. Indraneel cannot get resolved then surely there is some very serious problem at ebay's end.
+++++++++++++++++++++++ Regards.
Raj Electronics.

[akaggrwl]

Finally received a mail from eBay yesterday that the claim has been found in my interest and I will be refunded my paid amount (- Rs. 50 for processing) via DD.

Although it does say that it may take upto 60 days to receive the DD so I'm keeping my fingers crossed considering the timelines eBay has followed so far.

[spl_ind]

60 days? Why? Which century are they living? Anyway, why they want to pay you via Demand Draft when they can pay you directly into you bank a/c provided your bank details are furnished with PaisaPay.

I think you must request them to pay you directly into your bank a/c. Moreover, sending a DD anywhere in India would hardly take a week or so, but not 60 days.

[akaggrwl]

Been almost 20 days since I received the mail that the claim has been found in my favor and I'm yet to receive any DD from eBay. Also I really don't know why they choose to send DDs instead of an electronic transfer - just more ways to slow down the system.

Just thought to update my situation for the benefit of any future prospective buyers.

[spl_ind]

As they told you that they might take 60 days. So, you cannot do anything except count the numbers.