Item Dispute

[arunkumarkr1977]

I do have a transaction doubt, on 19/06/2008 i won a mobile ZT 320 Dual Sim Standby Bluetooth 3.5" LCD Mp-3 Player (220245464538)

and i made the payment to the seller hitecboy2003 on that day itself using my credit card through paisapay.

Now when i received the mobile its bluetooth is not working and it has no FM radio which was shown in the advertisement.

Currently the registartion of this seller is suspended by ebay(i dont know for what reason), now when i contacted the seller he told me to send him back the mobile and he will send me a new one.

So my doubt here is once i send the item back to the seller and if he dont send me a new one will ebay responsible for my refund as thes seller is not a registerd user currently, kindly advise me what should i do in this case, i did mailed this details to ebay customer support but no one responded yet?

[indraneel@ebay.com]

Hello Arun (arunkumarkr1977),

Welcome to our community boards and thank you for choosing our platform to buy online. 🙂

From your post we understand that you have had an unpleasant experience and I regret the unpleasant experience you had. I wish to reiterate the fact that eBay strives to takes all the necessary steps possible to protect its buyers from unpleasant experiences.

I'd encourage you to kindly ship the product back to the seller as communicated by him and seek a replacement for the same. The seller holds a good past record of trading on eBay and for some reason is currently suspended.

However, If you still feel your issues are unresolved you can escalate your issues to our team and they will be happy to address the same. You can simply contact us to know more on the next steps or simply post a message on our community boards for seeking any further help regarding our comprehensive Buyer Protection Program and you will be guided by our community champions or even me.

Hope the above message provided you some relief.


Keep posting!!

Thanks,
Indraneel