I had purchased a football from ebay,
Item Number: 180521052803 ,
SELLER : xtremesports.in
The product sent was completely non functional and I gave a negative feedback to the seller.
The seller appealled to community court and despite my strong case and argument for retaining the feed back, the court which appears to be stage managed by such sellers, the negative feed back was removed.
So friends donot rely on sellers' feedback.
Feedback Content: The product was defective, of no use. The football was not holding air at all ,
my comments :
1. The item send to me was 100% defective. It was not holding air at all, and for football the core requirement is to hold air- for it to be called "football". It is like selling a pen which does not write/ an electric lamp which does not give light/a book which is blank/ an AC which does not cool, etc. It is different thing that the football send has scratches, it’s old, torn etc but if a football is not holding air itself, it is not a football. It may only be called a chunk of rexin or anything else.
2. Even this major defect in product would have been explainable on the part of the seller to an extent, had the product send was in manufacturer's sealed condition. Instead, the product send to me was not sealed, it was completely open and it would have been very easy for anyone to check it before sending to buyer that it performs its basic function or not.
3. As the product send was completely non-functional and also unsealed, the seller’s intention was highly doubtable. It was very likely that the seller has sent the product fully knowing that it was defective. He tried to pass on a defective product taking advantages of weaknesses of e-commerce, as exchange of product here involves hassles of wasting time in following it up with the seller and/or ebay, sending back the product and waiting for a replacement, etc in addition to incurring reshipping charges. In many such cases the buyer is not able to follow up for long and leaves the experience with bad taste. After all , one of the important reasons one goes for e-shopping is that it is very easy and convenient . However, when it involves exchange, reshipping, follow up, etc it becomes much more inconvenient and time consuming than the physical/conventional shopping.
4. Even if one accepts that the seller was not aware about the non-functionality of the product, when he sent it, was it not his duty to just check the basic functionality of the product being send especially when the product is unsealed?
5. It will be highly irregular and very much against the long term interest of e-commerce, if so many sloppiness on the part of the seller is ignored and appropriate deterrent in the form of “Negative Feedback” against the seller is removed. This will not only discourage genuine buyers like us but will also encourage dubious sellers intending to take undue advantage of e-shopping.
EVEN PAISAPAY ALLOWED REFUND TO ME,
THEN HOW AND WHY THE NEGATIVE FEEDBACK WAS RREMOVED BY THE COMMUNITY COURT-
THEY DON'T GIVE ANY EXPLANATION FOR IT,
BUT ANY ONE CAN GUESS, THESE FORUMS ARE STAGE MANAGED TO MISLEAD BUYERS.
HIGH TIME EBAY SHOULD DO SOMETHING IN THIS REGARD.
Regards,
AJAYMALA