Beware of Buyer Protection - BUYER IS NOT PROTECTED

[palanivel_rajan]

I placed an order for an Acer Aspire One (Item #260392213657) on 16-Apr-2009 to Prarthita Biswas (ebay shop prarthitab). He had advertised it was a new piece. I was delivered an used piece. The warranty card had his name and the purchase date as 16-Apr-2009. The piece was so dirty and the battery did not even lost for 20 minutes during the first month. He had clearly purchased this for his personal use, used this for 3 months and sold it as a new piece. Only after this I found that his shop did not have any laptops. Prarthita Biswas is a cheat. I had filed for a dispute and then claimed for buyer protection.

Obviously an used laptop is significantly different than the new laptop. Ebay refused to refund under the pretext that I was delivered a working laptop. BEWARE OF EBAY BUYER PROTECTION. IT PROTECTS ITSELF AND THE SELLER AND NOT THE BUYER.

[rajelectroniks]

Laptop purchased on 16th April 2009 and today is what date 4th February 2010 ????????????????????
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Regards.
Raj Electroniks.

[palanivel_rajan]

There was an error in my first post. The warranty card had the seller's name and purchase date as 15-Jan-2009. Hence obviously this was purchased for his personal use 3 months prior him selling this to me.

[rajelectroniks]

You purchased laptop on 16th April 2009 so why are you posting this information now after 10 months ?????.
*************************
Regards.
Raj Electroniks.

[venhart01]

I got scammed as well by a shifty seller "happygo999" for a 1.8" mini hard drive, item send was a dud and seller was stalling to refund monies after sending back. Seller will not refund monies and Paypal dispute escalation favoured seller even though seller acknowledge receiving returned HDD.
Seller is laughing all the way to the bank, seller receives $39.90 USD from me and will scam some one else with this faulty HDD for another $39.90.
I suppose ebay or paypal do not care they fatten their pockets from the seller, so why bother about the buyer!!
Wake up Ebay and Paypal, buyers need more protection or you will loose buyers and your shifty sellers will eventually go bust, that is the vicious cycle.

[spl_ind]

Please report all your disputes to eBay within 30 days.

[real.phoenix]

Great finding rajelectroniks.

[real.phoenix]

Venhart01,

eBay is a marketplace. It is not a seller. If a seller on eBay doesn't deliver you the product as described or if you don't receive the item within the prescribed time-frame by the seller, you must immediately report it to eBay.

eBay has its Resolution Center in place that helps the buyers if:

1. They don't receive the item (buyer can file Item Not Received Case (INR))

2. They receive the item that is not as described in the listing page (buyer can file Signigicantly Not As Described Case (SNAD))

eBay has provided a very effective and efficient resolution to deal with both of the issues described above and the complete details are mentioned on eBay help pages on all eBay sites.

PayPal also has its own Resolution Center.

If you care to follow the instructions mentioned on eBay help pages, you will realise that eBay provides more security to a buyer than any physical brick and mortar market in the world. You can't blame eBay if you are not aware of its policies and eBay cannot send its representative to you home to explain you everything when you register an account.

[jeetu2281]

hi not happy with ebay response
eBay India Customer Support - inrswebhelp to me
show details Mar 23 (3 days ago)
Hello,

Thank you for writing to eBay, my name is Jan. I understand you're
concerned about the problems you are having with your seller.

I really want to help you resolve this issue because I know how
important it is for you to have this matter settled.

I certainly understand how recent difficulties might have been upsetting
for you and as much as I am eager to sort things out for you., however
please understand that although we investigate reports of members
breaking our rules and take appropriate action on accounts that breach
our, I?m afraid that we don't take action on behalf of eBay members, nor
can we directly intervene in disputes between eBay members. Therefore, I
regret to disappoint you but we are unable to communicate with your
seller on your behalf.

We know your time is valuable and we appreciate you taking a moment to
express your concern to us. I appreciate your patience and understanding
in this matter.

Regards,

Jan V. N.
eBay Customer Support

_______________________________


Protect your eBay account by changing your password regularly. For more
information, please visit the link below:

http://pages.ebay.in/help/newtoebay/account_protection.html


Original Message Follows:
------------------------
with reference to above mentioned subject the seller had agreed to pay
shippin charges when buying the product to check its original or
duplicate. as it was duplicate returned the product seller receivedd and
still he has not credited the charges to my account, would appreciate if
ebay contact him and tell huim to pay the said agreed amt of Rs.50/- at
the earliest along with additional 50/- rs. for spending on sms and call
charges.total of 100/- . seller has informed me he is out of station
till 24march. its been 2weeks the selller has received the product and
not paid the shipping charges. ur co-operation in this regards will be
appreciated at the earliest.
--
regards
sanjay.