Selling first item

[rubyz-jewelry]

Hi Friends,

Day before yesterday I got a mail from Ebay One of my item is sold.After confirmation from paisa pay I should ship my item.I'm not getting any confirmation and also status is showing I am awaiting for payment. But final value amount is debited to my account. I am cofused . What could be happened . Whether buyer has not paid amount or any problem with paisa pay. Buyer is not responding to my mail.Since 3 days my item is blocked. This is my first item sold in Ebay.

Can anybody help me out ?

[amishcomp · Accepted solution]

Hi,
Congrats.
Did you receive an email from ebay saying " successful payment for your item......"
If so then you sold the item and ebay has received the payment from buyer successfully.
Also final value debit means ebay has received the payment.
When you sell u receive 2 emails - one " item got sold " and second " successfully payment".
Only when second email comes you should ship the item via a courier and update the pod details in ebay panel.