Iam shocked to hear the
response from ebay Chat !!!
I cannot believe the response they
gave me !!!
Today like every day I contacted ebay
Chat Help to find out the resolution, even till today I have not recieved a
single voluntary mail from paisapay Ok,
The ebay Chat representative told
me that paisapay had taken descision and the Money is being returned to buyers
!! Even after I have sent many messages to paisapay stating I have dispatched
the products !
I have the POD !
The chat representative tells me I
have call buyers and ask for either the money or the product back !!!!! What
kind of system is this ??
Take a look at this chat
:----------------
Arjun: Hi, welcome to eBay Live
Chat! My name is Arjun and I invite you to please share your feedback with me
about our chat today by filling out a brief survey when we are finished.
Arjun: How may I help you today?
nitro_fashion: regarding my paisapay amount being held by ebay. I have talkd
abut this to Karan, amey, etc
Arjun: I will be unable to transfer the chat, may I know your concern please?
nitro_fashion: ok... ! ebay deleted many listing of mine (1050) some listings
were paid by paisapay was also deleted in the process. Now it shows Item deleted
or archived payment on hold. ITS ALMOST 20 DAYS NOW !!
Arjun: Before I assist you further, let me verify your account information.
Could you provide me with your name, address, zip code and telephone number?
nitro_fashion: just a sec
Arjun: Sure.
nitro_fashion: Nitro Fashion
Arjun: Thank you for the information.
Arjun: May I know which date payment cycle are you referring to?
nitro_fashion: i'll give u paisapay id is that ok ?
Arjun: Yes, that should be fine.
nitro_fashion: For the following paisapay id
17548968307
17534570027
17532791187
17528138267
17503457997
Arjun: I have some unfortunate news for you.
nitro_fashion: ?
Arjun: The money has been refunded to the buyers for the above PaisaPay IDs.
Arjun: Since the items have been removed from the site, the refund has been
initiated to the buyers.
nitro_fashion: why was this information not sent to me ?? i have dispatched the
products !!! if they hadnt taken 20 days ???
nitro_fashion: who is going to pay for the items ???
nitro_fashion: Not even a single mail I have recieved from paisapay, i want ebay
to refund this amount !
nitro_fashion: i can provide the POD for this !
Arjun: I certainly understand your situation sir, as this point of time, I would
advise you to contact the buyers and try to speak with them on this matter.
nitro_fashion: Are u kidding buyer is not gonna return the item ?? or pay for it
! I ask why was paisapay silent al along and not warn me that the buyers will be
refunded ??
nitro_fashion: If paisapay had messaged that dont ship as the refund process has
started i wouldnt have shipped !
Arjun: One moment please.
Arjun: I realize what you are going through, but the best thing for you would
be to contact the buyer and request either for the product or the money.
nitro_fashion: what is this ??? ebay is suppose to a worldclass company !
Arjun: Depending on the nature of violation, the Trust and Safety makes a
decision to move the payment to the buyer or the seller.
nitro_fashion: MY QUESTION IS SIMPLE, WHY WAS I NOT INFORMED ABOUT THIS
DESCISION ???
nitro_fashion: AS FAR IAM CONCERNED I HAD RECIEVED THE MESSAGE FROM PAISAPAY TO
SHIP THE PRODUCT !!
nitro_fashion: check this message - Re: GS=C39070 Question on a pending PaisaPay
payment [#IN ?01 ] (KMM40286642V6957L0KM)
nitro_fashion: even on 29th there was no CLARITY !
Arjun: The decision was made yesterday evening and the PaisaPay team is in the
process of responding to your email, if you had used contact us form to write to
them.
nitro_fashion: I HAVE WRITING TO
THEM EVERY OTHER DAY NOT EVEN A SINGLE REPLY !
nitro_fashion: IF THE DESCISION WAS MADE YEST THEN THE PAYMENT SHUD HAVE BEEN
SEND TO ME AS I HAVE CLEARLY STATED THAT I HAVE SHIPPED THE PRODUCT
Arjun: Yes, it has taken a while. Decision taken on item deleted are multiple
folds and generally take time.
Arjun: I realize your frustration, but this the best option I can think of to
resolve your issue.
nitro_fashion: NO BUYER IS GOING RETURN THE MONEY OR PRODUCT !!!
nitro_fashion: I WANT EBAY TO PAY FOR THIS UNDER SELLER PROTECTION
nitro_fashion: IF EVEN A SINGLE MAIL WAS SENT STATING THAT DONT SHIP THE PRODUCT
I WOULDNT HAVE !!
Arjun: Instead of given it up on the buyer's side, why don't you get in touch
with the buyer and find out if he would be comfortable in returning the money or
the product.
nitro_fashion: THIS ABOUT THIS ? WHY WOULD A BUYER SPEND MONEY AND SEND THE
PRODUCT !
nitro_fashion: THIS IS REDICULOUS
nitro_fashion: 3000 RS GONE LIKE THAT
nitro_fashion: HOW CAN U CLAIM ABOUT SAFETY !
nitro_fashion: I WANT EBAY TO PAY THIS, BECAUSE OF THIER INEFFICIANCY
Arjun: PaisaPay would send you that email once the order has been received
through the system. however, the listing are count to violate anything would get
pull down, this would take a while when the Trust and Safety team has reviewed
the listing.
nitro_fashion: WHEN TRUST & SAFETY PULLED DOWN THE LISTING and when ebay knows
the payment would be sent back to buyer WHY WASNT THE SELLER SENT A MAIL ???
Arjun: As I mentioned PaisaPay is already in the process of responding to your
email given you clarity on the payment.
Arjun: However, remember the email is sent after the payment is gone to the
buyer. There is no prior intimation either to the you or to the buyer about how
we can look at the situation.
nitro_fashion: what is the use of clarity if iam not going to recieve any money
and have to beg to buyers
nitro_fashion: which email is sent ??
nitro_fashion: If iam not getting the money i'll make a media issue out of it,
let all sellers and potential buyers know !
nitro_fashion: iam left with no option
Arjun: Please remember had there being no violation on your account, you could
have received the payment without any hassles.
nitro_fashion: VIOLATION IN ONE LISTING, NOT ALL
Arjun: Violations are treated seriously be it one or multiple.
nitro_fashion: one sec
nitro_fashion: check this mail - 9Re: IN82003 Thank you for contacting eBay
Trust and Safety. (KMM40033662V62419L0KM)
nitro_fashion: ebay has clearly apologised and said it was an error on part of
ebay
Arjun: I am looking at the email and there is nothing I see as apology on the
listing violation.
nitro_fashion: Hello,
Thank you for contacting eBay Customer Support. My name is Sonia and I
appreciate the opportunity to be of assistance regarding your listing
concerns.
I have reviewed your account and note that your item# 260023286162 was
ended for being in violation of our Adult Material Policy. I have
thoroughly reviewed your listing and please note that the listing was
ended in error. Please accept my apology for any inconvenience this has
caused you. I will be removing the consequence package from your
account, however please allow up to 24 hours for the system to reflect
this. Once the package has been removed from your account, you will be
able to relist your items on the site.
Once again, please accept my apologies for any inconvenience this has
caused and please do not hesitate to contact us should you have any
further questions or concerns.
Kind Regards,
Sonia
eBay Customer Support
Arjun: My knowledge about the Trust and Safety is limited so if you have any
more questions, please reply to the email for better clarity.
nitro_fashion: i feel iam dealing with some third grade organization ...what is
happening ?
--------------------------------------------------------------------------
And till now I have not recieved a
single mail from paisapay !
My whole faith in ebay is
gone.....think if it was not a lousy 3000 Rs but a camera for 30,000 Rs
!!! Will the buyer return it ??
