We too have recently joined the PowerShip program and our first experience with Blue Dart has not been smooth either. Matter is still unresolved.
1) We received an order on Wednesday, April 17 and order was marked 'Ready to Ship' on the same day (after business hours).
2) The Blue Dart person did come for pick up next day but asked us to pay around Rs. 300 as shipping charges. Two issues here. We don't need to pay him anything, the package weighed less than 250 grams so we have no idea how he got the Rs. 300 bill.
We explained to the delivery person charges are automatically determined, we don't pay him, he just needs to collect. He made a call spoke to someone and then took the parcel.
3) The dashboard however was not updated on the same day (Thursday, April 18).
4) On Fri, Apr 19, 2013 at 12:19 AM we sent an email to the PowerShip email alias stating that the dashboard must be updated as otherwise buyer may think we are not shipping on time, we will lose the fast-ship discount, and we will also risk getting low DSRs'/bad feedback from buyer.
There was no response from eBay.
5) A follow-up email was therefore sent on Fri, Apr 19, 2013 at 11:54 PM.
No response. Dashboard has not yet been updated.
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Therefore, it now going to be four days since pick up but dashboard has not been updated.
I understand eBay does take 1-2 business days to respond, but in matters concerning PowerShip there must be a team to ensure dashboard delays are promptly rectified.
Plus, it's an irony that eBay expects us to ship on Saturday, takes Saturday as a valid day for shipment (when calculating Fast Ship discount etc), but eBay themselves provide no service on Saturday (they are closed) if a PowerShip problem arises.
Also, we look like fools when the buyer asks us an order update because we tell him order has shipped but he has not got it yet and the AWB number returns no results so he thinks we are lying. How are we protected against negative feedback/low DSRs' under such cases?