Hello Vasundhara Bhonsle,
You are welcome on the Community Board.
This is the first time we would be interacting with someone from Customer Support.
Customer Support is the Back Bone of ebay system and the most vital component .... atleast for the Sellers.
My Question is :
How do you ensure that the Sellers queries are replied efficiently, accurately and without major cut & paste action ?
It would be great if you can tell us more about the functioning of your department.
best regards
Umang Midha .
You are welcome on the Community Board.
This is the first time we would be interacting with someone from Customer Support.
Customer Support is the Back Bone of ebay system and the most vital component .... atleast for the Sellers.
My Question is :
How do you ensure that the Sellers queries are replied efficiently, accurately and without major cut & paste action ?
It would be great if you can tell us more about the functioning of your department.
best regards
Umang Midha .
Hi,
In my opinion, the service of your Customer Support team is better than what is was about an year ago. Said that, I must also say that I am expecting further improvement in near future. Some scopes for betterment, as per my opinion:
We are finding more complains on the boards regarding the delays in PaisaPay payment verification / confirmation. Is it possible to extend the lower limit for such verification, thus reducing the hassles for both sellers and buyers.
Now about contacting your Custmoer Support team : ebay has toll free no. for seller support. Can you extend that facility to all members? If not, then can you at least try to give the members a contact phone no. of eBay so that they can directly contact with eBay personnel. Actually, many of the new members face problems due to the "complicated" reporting process where they need to choose type and sub-types .... They will definitely feel better if they can explain their problems over phone to someone from eBay.
Best wishes for your first Open House Chat. .
Best Regards ๐
Swarup
Kolkata
In my opinion, the service of your Customer Support team is better than what is was about an year ago. Said that, I must also say that I am expecting further improvement in near future. Some scopes for betterment, as per my opinion:
We are finding more complains on the boards regarding the delays in PaisaPay payment verification / confirmation. Is it possible to extend the lower limit for such verification, thus reducing the hassles for both sellers and buyers.
Now about contacting your Custmoer Support team : ebay has toll free no. for seller support. Can you extend that facility to all members? If not, then can you at least try to give the members a contact phone no. of eBay so that they can directly contact with eBay personnel. Actually, many of the new members face problems due to the "complicated" reporting process where they need to choose type and sub-types .... They will definitely feel better if they can explain their problems over phone to someone from eBay.
Best wishes for your first Open House Chat. .
Best Regards ๐
Swarup
Kolkata
Hi Vasundhara Bhonsle,
It would be nice meeting you on Open House discussion.
I have contacted Customer Support Team many times with issues. I never received to the point replies on time to solve my issue. The reason behind this is that when a question is answered by any member of your team and again if I continue that issue by submitting another question regarding the same issue then it is answered by some other member who cannot follow up the issue and the issue again starts from the beginning. The result is that the issue is delayed for a long time without any result.
Hoping that you would look into this matter in future and help the community members to solve their issues on time, with to the point replies and not with cut and pasted replies, as many of our community members have mentioned.
Best Regards,
Mohib-uz-Zaman
SkyGift Worldwide
Ranchi
