Hi berrynxt4u,
Thank you for your feedback on eBay guarantee* bug, I will have this rectified soon.
On your comments on shipping time – I think your overall comments on shipping come from the fact that you do not have a direct control over shipping time. I understand your concern. However, the other side of the story is that post buying an item, receiving a well packed product in timely fashion is a very important aspect of successful Online shopping. If we want to grow eCommerce in India, we will have to together ensure that eCommerce sellers are able to ship the item they promised on time in good packaging. Remember, buyer have the option of taking his business elsewhere, if he does not find sufficient value in online shopping. Thus, it becomes very important for sellers to work closely with courier companies to ensure timely delivery. This includes choosing the right courier company to shipping the product as soon as possible, tracking he parcels and communicating with buyers as required. Once again, not allowing buyers to leave feedback or removing their feedback is not the solution that will help us grow the business of our sellers and therefore of eBay.
On Community court, we are looking to revamp the existing community court forum and mentioned in my earlier response will shortly share the details in 3 -4 weeks.
Regards,
Sharat