Dear Mr. Gautam Thakar..
I am a seller. I have had very bad experience regarding selling on ebay and no, not because of buyers but because of ebay itself.
1. I am paying more than Rs 4000 per month as fees to ebay.in.
2. I have made good reputation with my buyers, I have compensated them even if it was a loss for me.
a.Because I had faith that once sales picks up everything will move smoothly.
b.Because I thought ebay team will help me market my shop once 2 months are over and this will lead to more sales.
3.My items are cosmetics items and as we all know these have to be given descripion to sell
4. Ebay team removes my listings if descritption or the contents in a product are described. And in description I also give the properties of each element in it so that buyers can know its use.
5. I am selling Avon products for which I am a beauty adviser and they are not available in shops.Thats a all woman company and I am selling these.
6.My listings and as such my shop became inactive on 21st and I got and email from customer service that I have been restricted from selling for one day because of listing violation.That was because I mentioned Alopeocia in Biotiques Bhringraj hair oil. I am only giving the property of the ingrediant for which it is known. Anyways done so , but to my surprise not only selling restriction for one day, all my more than 700 listings have been removed also the selling manager pro is not working, the sales I made this month are all gone, the ones I completed as well as pending ones.
7.21st, 22nd and today, the shop is still unavailable, I dont know how come ebay's one days is 72hours long?
8.Despite lots of emails no replies from customer service!!
9. All my money has gone waste, ebay has no consideration for honest seller's.
10. Now and then we hear in TV news that some porn CD is being sold on ebay , how can this happen? Why ebay is not able to block these people? Why only honest ones? Mine is a simple all women shop where you get all your cosmetics like a general store next door!
11.I also have some doubts about the shop not activated.
a. Either they(ebay) have mistakenly deleted all my listings and are not able to find them in there system.
b. Because of my constant emails they are taking some kind of revenge, like some people get annoyed by asking again and again if not getting a reply.
c. I have to ask because the money I am paying to ebay is not free. it doesnot grow on tree. A loss is a loss and I will be concerned.
Now a few suggestions to ebay to get more sellers.
1. Improve your customer service.
2. There should be an ebay registered adress available with contact numbers. Why ebay hides its regitered address? Why cant they have a helplile or a call centre?
For my listings I can do one thing which should be ok with ebay.
1. I can give a disclaimer in each listing for buyers to see stating that the description is as provided by the Brand and ebay or myself is not responsible.
2. I can dedicate one webpage in providing detailed Disclaimer from ebay and my side.
3. I can hire a advocate to write legal disclaimer which cannot be contested by anyone in court.
This should legally be ok with ebay and hope to have a reply from ebay on this matter. Also expect ebay to activate my shop.
Indiastorehandicraft