touch_and_shine and halwawala_in1,
Feedback is an important area for all of us. As you know 'feedback left by members who get suspended within 90 days of registration does not count for your ratings' . This has already happened. In December the following 2 changes will go live (i) feedback from members who do not participate in online dispute process (UPI) will not count (ii) tutorial for new users leaving first neutral or negative feedback . Apart form these upcoming changes to the system, we are looking at what more we should be doing to address the following issues:
1. Increase awareness (and usage) of feedback so that more and more users leave feedback for their trading partner.
2. Educate users on the importance of feedback, especially negative feedback.
3. Other changes required for our community (for example, increasing the feedback limit from the existing 80 character limit)
There are certain cases when when ebay does remove the ratings. For example, feedback left by a member who provided eBay with false contact information and could not be contacted can be removed. For this, you need to write in to us, with the details, using the Contact Us web form. Some of our sellers have already been doing so, and their unjustified feedback has been removed.
I know that feedback is a very emotional topic for all of us (and rightly so). I will be pushing this very hard with other countries to try and get these features faster
Phone support is a new initiative mainly for power sellers right now. It is an important benefit for users who demonstrate the best behaviour on site and hence we thought we should have it for this group. Also given that its a new initiative we wanted to learn on this and perfect the system before we consider expanding it.
Regards
Gautam
Regards
Gautam