Hello Mr. Avnish Bajaj
I have a suggestion. Seeing all the good and hard work ebay is doing I would request you to change the ebay community values to the following
We believe people are basically good. Except Ebay.
We believe everyone has something to contribute. Contribute errors which we do not rectify.
We believe that an honest, open environment can bring out the best in people. But we do not know what honesty is.
We recognize and respect everyone as a unique individual. But not there feedback even if its our fault.
We encourage you to treat others the way you want to be treated. Like we said โencourage youโ that keep us out of it.
If you ask your staff to name a few Mr.Naveen, Mr.Amarjit Batra, Mr. Pushpinder Singh Bumrah all are aware of my case, but did someone help ?? I guess you know the answer. For your reference I will tell you the complete case.
Like you know that baazee.com feedback were migrated to ebay.in
If you check my feedback score on ebay it shows 2 neutral from the following id's
Monikaguha
Kumbhalkar
If you check my baazee feedback, the neutral rating from the above said ids were updated to positive.
During the first round of migrating these 2 neutral rating were transferred to ebay, after which the ratings were updated on baazee. I knew that I will face this problem if Ebay India did not have a proper synchronization process for migrating the ratings during the second round of transfer, so I made a post on the community with this issue hoping it will be taken care off. You can check the post using the following link
http://forums.ebay.in/thread.jspa?threadID=100000832&tstart=0&mod=1113564319071
Its been months now and the problem is still not resolved. On baazee I have 0 neutral and due to improper migration process I am stuck with 2 neutral on ebay, if ebay and baazee had a proper synchronization process I would have not faced this problem and now due to ebayโs fault I have to suffer.
Below you can see the response I got from Neha ( Ebay India )
"We value your relationship with us and once again urge you to treat this unpleasant incident as an exceptional occurrence and not as an indicator of our commitment to quality customer service"
We have worked hard day and night keeping our feedback 100% positive with 0 neutral and 0 negative and now she expects me to treat it as an exception
Is it my fault if your migration process had flaws. Cant you consider it as an exception and rectify it ?? I understand that you are bound with ebay policy for non removal of the 2 neutral feedback, but in this case the fault in completely at ebay India's end. Why should I suffer for a mistake which ebay made ?? Even after posting this issue prior to the second round of updation, ebay was not capable of resolving it. This clearly shows there inefficiency.
I am not asking you to upgrade the ratings to positive, I am asking you to remove them the way mutual feedback removal works. I donโt mind if the comments stay but the ratings should not count in my feedback score.
Hoping you will respond to my post and take appropriate action to get it rectified.
Best Regards
Surjeet Kakkar
( Ebay ID : PPJewellers )