No response from insellerverification@ebay.com

[victor0012]

Posted by victor0012

No response from insellerverification@ebay.com

Ebay india does not seem to have its act right> I had sent below mail with attachment of courier bill abd received no response from them. Will try to avoid ebay in future. Terrible when it comes to addressing the concerns of buyers in my case.

email sent on 29th oct = i had raised a Refund request initiated for PaisaPay ID 27634239459. (Ebay ID is victor0012) Am told this has been approved. I had ordered for a blackberry oem housing for 8310 and had received wrong item. I was asked to send this back.

I have incurred an expense of Rs.250 to send this by courier back to seller. Was told that the courier would be reimbursed by Ebay. I have attached herewith the proof of dispatch and the cost is also mentioned in it (Bluedart vocuher). Pls do the needful on the refund of this amount at the earliest.

[amada-in2014]

I have not received the product that i ordered please return my money back my alternate number is been updated please do the needful!

[shailu1985]

the response from grievance team takes more than 8 days till today , can any one help me. I wrote sevaral emails to ebay and insellervarification@ebay.com email ID>

below is the email communications.

On Mon, Jan 19, 2015 at 7:47 PM, Shailesh Vyas <connect2vyas@gmail.com> wrote:

Today also in morning at 11 AM , I spoke with Upendra from grievance desk, he promised me to confirm with Mamta and will arrange a call back from her to me. 

it is so disappointing now, Ebay is not taking this case seriously. I am very irate now. 

what else confirmation you guys need from my side. when I can contact the seller within and hour, you guys take more than a week..

completely unacceptable.

On Fri, Jan 16, 2015 at 3:59 PM, Shailesh Vyas <connect2vyas@gmail.com> wrote:

Hi Utkarsh,

as per your request I m sending you the images.

REgards,

Shailesh 

---------- Forwarded message ----------
From: Shailesh Vyas <connect2vyas@gmail.com>
Date: Tue, Jan 13, 2015 at 12:17 PM
Subject: Re: Paisapay id : 38065802460 SR# 1-41598606883
To: insellerverification <insellerverification@ebay.com>, Shailesh Vyas <shaileshvyas1985@gmail.com>

Hi Mamta,

Please find the latest , sending it to you once again.

Regards,
Shailesh
+91 9225545100

On Sat, Jan 10, 2015 at 1:11 PM, Shailesh Vyas <connect2vyas@gmail.com> wrote:

Hi Mamta,

first of all, let me introduce myself, I am a customer service manager at TATA comm. and I believe that customer satisfaction remains on top priority for me always and provide a resolution as earliest I can, and the same I expect from you. also think from your perspective , what would you do, if you were in my place.

Thanks a lot for your call. To simplify the case I am explaining some key points in detail below, Please confirm if you are agree with me.

1.Listing of item at the time of my purchase at 8th Dec at the time of purchase.fetched link form Attached JPG "Original listing at the time of order"

http://cgi.ebay.in/ws/eBayISAPI.dll?ViewItemVersion&item=331373084562&view=all&tid=1073921336014   (attached snap from where i fetched the link.)

2. I am sure that even it was not there on auxus website before 1st Jan, I have attachedthe product html page , which I had downloaded on 1st Jan, (see properties of the html file , that will show you date and time.

2. attached snap for Tech Specs page on 1st Jan from Auxus, having no detail of core degraded info.

3. attached tech specs page from auxus web site showing core degraded info with *mark statement.. (even company has updated the listing after I reported the issue

4. attached Tech specs on ebay page , even it is still not displaying the core degraded info

seller has hidden these details.

5. in short , even company hid the fact with customer, later they updated on their official website but the setter is still not showing on ebay.

6. I can not be with this product, I hope will get a positive response and there will be no need further escalation.

7. I bought this phone to play hight resolution games as this was showed that 1.7 ghz cpu, but in real I experienced very bad performance in mos of the games, they are gettting stucked in middle of the game, but low resolutions games works fine.

I am a tech specialist and very well know about this problem. which is only related to processors it self. so there is no used to keep this with me anymore.

In the ticket created with Auxus it is clearly said for return process see below note : on 6th Jan from their official staff not service center.

Tue, Jan 6 2015 10:58am  -  staff

Dear Shailesh,

Thanks for your response.

First of all, please understand the fact that we are the official support team of iberry Auxus and not from ebay or its vendors (as you have addressed one of your messages to "diggital_estore" as per your mail).

Coming back to your concern, inspite of the fact that we have already mentioned on our official website about the frequency information, if you still insist to go for a return/refund, then we can assist you in that regard too.

You can claim for the refund from the ebay and we will be forwarding your product information and its serial number to the concerned team of ebay for escalation of refund.

Thanks for your cooperation. We wish to have you back in the near future.

Feel free to get back to us for any assistance.

We are hereby closing this ticket as we are forwarding the request for refund to ebay.

Regards,
iberry India
Customer Support.

Do I really require more clarification after this statement ?

Regards,

Shailesh

On Sat, Jan 10, 2015 at 11:13 AM, <insellerverification@ebay.com> wrote:

eBay sent this message to vyas, shaiilesh (shailu1985). Your registered name is included to show this message came from eBay. Learn more about how to tell if an email is really from eBay.

	RE: Paisapay id : 38065802460 SR# 1-41598606883

Dear shaiilesh,

As per telephonic conversation on 01/01/2015, you confirmed that you will be providing us a snapshot of the description where its written 1.7 Ghz

Requesting you to provide Snapshot in JPEG or PDF format to our email id : insellerverification@ebay.com within 2 hrs

Thank you for your co-operation.

Regards,
Mamta M
Service Recovery Team.

[THREAD ID:1-J3YQIHZ]

-----Original Message-----
Sent: 1/10/2015 05:37:27 AM

eBay Document ID: 16132717000

---

Learn More about how to protect yourself from spoof (fake) emails.

This administrative email was sent to connect2vyas@gmail.com from eBay. As outlined in our User Agreement, eBay will periodically send you required emails about site changes, site enhancements, and your transactions. Read our Privacy Policy and User Agreement for more details if you have any questions.

Copyright ©2015 eBay Inc. All Rights Reserved. Designated trademarks and brands are the property of their respective owners. eBay and the eBay logo are trademarks of eBay Inc. eBay Inc. is located at 2145 Hamilton Avenue, San Jose, CA 95125.

[abdugaff]

Even am facing the same issues with the fake "refund" option of ebay and filing a legal case. . . .  . you need to send a legal notice to ebay and the seller for legal action if the value of the product is high. . . . Or approach the district consumer court where they will have to represent with the lawyer if you wish to sweat it out in court.

---

@victor0012 wrote:
Posted by victor0012

No response from insellerverification@ebay.com

Ebay india does not seem to have its act right> I had sent below mail with attachment of courier bill abd received no response from them. Will try to avoid ebay in future. Terrible when it comes to addressing the concerns of buyers in my case.

email sent on 29th oct = i had raised a Refund request initiated for PaisaPay ID 27634239459. (Ebay ID is victor0012) Am told this has been approved. I had ordered for a blackberry oem housing for 8310 and had received wrong item. I was asked to send this back.

I have incurred an expense of Rs.250 to send this by courier back to seller. Was told that the courier would be reimbursed by Ebay. I have attached herewith the proof of dispatch and the cost is also mentioned in it (Bluedart vocuher). Pls do the needful on the refund of this amount at the earliest.

---

[pate_wase]

Today i have been asked to get the DOA letter to claim my refund..but by seeing this i am not sure what they will do with  DOA letter...its terrible experience shopping with the ebay..

i puchased

Auxus ONE - OCTA CORE SMARTPHONE ROTATING 15.5MP CAMERA BACK SENSOR TOUCH iberry

ordered on 3rd jan 2015 got delivery on 21st jan 2015 and the product was damaged ..sim 1 slot was not working ..conatcted ebay support team and they asked me to contact iberry service centre now its almost 3weeks i still havent recived my phone..

today when i called to customer care of ebay they are asking me to get DOA from iberry.

i took this phone on EMI and i paid two EMI's ...

Is there anyone **bleep** to hear our request ..

My paisa 38279407894

really i will never ever suggest any one to do shopping on ebay.

[a.anbaz]

[shailu1985]

I have escalated this case with ebay on various portals like FB, Twitter and found some internal email IDs from internet sources, after many escalations.. they agreed to give me 800 Rs of compansation as s Gift voucher of Ebay.

Same thing , I had claimed with ebay and they have been agree to replace the mobile phone with a new handset and 1 bettery and 1 flilp covert  both are priced as (990 +450) on ebay portal.

in total they had provided 2240 of accessories free due to all this concern.

though , i will say that , I had faced no issues with the product, the only thing is the mismatch in the clock rate of the CPU in case in future if I find that the processors is in real only 1.4 instead of 1.7 .. i will file legal complaint..... against Ebay and Seller

[hbp1788-nursq9]

DRESS HAS NOT HAVING SLEEVE

AND IT ALSO DEFECTED

SO I WANT MY MONEY BACK