Key changes to the eBay PowerSeller Program

sapana@ebay.com
eBay Employee
eBay Employee
Dear Sellers,


Becoming & maintaining a PowerSeller status has always been something to be proud of, as it talks about your proven track record of both quality and quantity. We are making some changes to the PowerSeller program criteria to make it more useful for both buyers and sellers:


1. Sellers will now be required to have minimum of 4.5 on all DSR scores to become a PowerSeller and should have limited 1s and 2s on various DSR parameters(details below)

2. The average GMV for a Bronze PowerSeller will be Rs. 1,44,000 GMV in last 12 months instead of Rs, 60,000 in 3 months.

3. The average transactions for a Bronze PowerSeller will be 100 transactions in last 12 months


The new comprehensive list of minimum requirements to qualify for a PowerSeller are as follows:
90 days on site

Account is in good standing (not past due)

Feedback and detailed seller ratings (DSRs) requirements (details below)

• 100 minimum feedback

• 98% positive feedback over the past twelve months

• 12 month average detailed seller ratings (DSRs) of 4.5 or higher for all four DSRs - item as described, communication, shipping time, and shipping and handling charges.

• Rates of 1s and 2s* on DSRs with all buyers not to exceed the following rates and counts:

o Items as described: 1% or a count of <= 3, whichever is higher

o Communication: 2% or a count of <= 3, whichever is higher

o Ship time: 2% or a count of <= 3, whichever is higher

o Shipping & handling charges: 2% or a count of <= 3, whichever is higher

* The time period for evaluation for the rates of 1s and 2s on DSR is the most recent three calendar months for sellers with 400 or more transactions during those months. For all other sellers, the time period for evaluation is the most recent twelve calendar months.


Sales volume requirements

12 month average:
Bronze - GMV: Rs. 1,44,000 ; Transactions: 100
Silver - GMV: Rs. 12,00,000 ; Transactions: 100
Gold - GMV: Rs.48,00,000 ; Transactions: 100
Platinum - GMV: Rs. 1,20,00,000 ; Transactions: 100
Titanium - GMV: Rs. 6,00,00,000 ; Transactions: 100


eBay Policy Compliance


eBay policy compliance is required for all PowerSellers and Top-rated sellers. To comply, you must not violate the Shill Bidding, Feedback Manipulation, or Counterfeits policies—these policies are considered severe and may result in loss of PowerSeller and Top-rated seller status for a minimum of 180 days. Additionally, repeated violations of any other eBay policies may result in the loss of PowerSeller status. The maximum number of policy violations varies by PowerSeller tier and are as follows:
• Bronze: 4 violations in a 90-day period
• Silver/Gold: 5 violations in a 90-day period
• Platinum: 6 violations in a 90-day period
• Titanium: 7 violations in a 90-day period
Sellers may check their compliance with eBay policies through the Seller Dashboard. For a complete list of eBay policies and see Knowing the rules for sellers on the Help pages. For assistance with policy violations, contact us for more information.


For additional information of PowerSeller program, please contact our Customer Support Team. To get help from fellow Community members, you can also post your question here.


These changes will go live on site by 30th March 2010.

Message 1 of 34
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33 REPLIES 33

Key changes to the eBay PowerSeller Program

Please look into my case ASAP,
- no accounts manager,
- no phone calls from ebay,
- no powerseller status(reminder sent),
- no increase in Express Remittance limit(many emails sent).

No Motivation now remains to sell on ebay...and now DSR of 4.5 with maths equal to NASA Moon Mission.
*************************
Regards.
Raj Electroniks.
Message 31 of 34
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Key changes to the eBay PowerSeller Program

Hi,
Navin Mistry is a genius.I think,if there be any issues,members may talk to him.He can solve any problem.
He is always eager to attend to sellers needs.
In fact,I had a chance to talk to Navin Mistry today.
Thanx,
Truly,
Amitava
Message 32 of 34
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Key changes to the eBay PowerSeller Program

hello
susant can u calculate my score if possible
Message 33 of 34
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Key changes to the eBay PowerSeller Program

Anonymous
Not applicable
Dear reliableenterprise,

I, unfortunately, would not be in a possible to evaluate your sales on site vs. the PowerSeller criteria as information relating to your account would be available only to you.

Evaluating yourself is actually pretty simple. Just go to your Seller Dashboard in my eBay and it will clearly call-out your performance vis-a-vis the criteria for each of the criterion.

Let me know if you need any help.

Cheers!
Sushant
Message 34 of 34
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