Key changes to the eBay PowerSeller Program

[sapana@ebay.com]

Dear Sellers,

Becoming & maintaining a PowerSeller status has always been something to be proud of, as it talks about your proven track record of both quality and quantity. We are making some changes to the PowerSeller program criteria to make it more useful for both buyers and sellers:

1. Sellers will now be required to have minimum of 4.5 on all DSR scores to become a PowerSeller and should have limited 1s and 2s on various DSR parameters(details below)

2. The average GMV for a Bronze PowerSeller will be Rs. 1,44,000 GMV in last 12 months instead of Rs, 60,000 in 3 months.

3. The average transactions for a Bronze PowerSeller will be 100 transactions in last 12 months

The new comprehensive list of minimum requirements to qualify for a PowerSeller are as follows:
90 days on site

Account is in good standing (not past due)

Feedback and detailed seller ratings (DSRs) requirements (details below)

• 100 minimum feedback

• 98% positive feedback over the past twelve months

• 12 month average detailed seller ratings (DSRs) of 4.5 or higher for all four DSRs - item as described, communication, shipping time, and shipping and handling charges.

• Rates of 1s and 2s* on DSRs with all buyers not to exceed the following rates and counts:

o Items as described: 1% or a count of <= 3, whichever is higher

o Communication: 2% or a count of <= 3, whichever is higher

o Ship time: 2% or a count of <= 3, whichever is higher

o Shipping & handling charges: 2% or a count of <= 3, whichever is higher

* The time period for evaluation for the rates of 1s and 2s on DSR is the most recent three calendar months for sellers with 400 or more transactions during those months. For all other sellers, the time period for evaluation is the most recent twelve calendar months.

Sales volume requirements

12 month average:
Bronze - GMV: Rs. 1,44,000 ; Transactions: 100
Silver - GMV: Rs. 12,00,000 ; Transactions: 100
Gold - GMV: Rs.48,00,000 ; Transactions: 100
Platinum - GMV: Rs. 1,20,00,000 ; Transactions: 100
Titanium - GMV: Rs. 6,00,00,000 ; Transactions: 100

eBay Policy Compliance

eBay policy compliance is required for all PowerSellers and Top-rated sellers. To comply, you must not violate the Shill Bidding, Feedback Manipulation, or Counterfeits policies—these policies are considered severe and may result in loss of PowerSeller and Top-rated seller status for a minimum of 180 days. Additionally, repeated violations of any other eBay policies may result in the loss of PowerSeller status. The maximum number of policy violations varies by PowerSeller tier and are as follows:
• Bronze: 4 violations in a 90-day period
• Silver/Gold: 5 violations in a 90-day period
• Platinum: 6 violations in a 90-day period
• Titanium: 7 violations in a 90-day period
Sellers may check their compliance with eBay policies through the Seller Dashboard. For a complete list of eBay policies and see Knowing the rules for sellers on the Help pages. For assistance with policy violations, contact us for more information.

For additional information of PowerSeller program, please contact our Customer Support Team. To get help from fellow Community members, you can also post your question here.

These changes will go live on site by 30th March 2010.

[amitava123gems]

Hi Sapana,
Too much maths.
Thanx,
Truly,
Amitava

[rajelectroniks]

Typical of eBay, If you cannot convince then confuse. Thanx eBay.
*************************
Regards.
Raj Electroniks.

[linusstudios]

So DSR's are finally going to have some role.

[indconcepts]

Hello,

The criteria for Bronze Seller has been reduced from Rs.20,000 per month to Rs.12,000 per month.

Is there a shortage going on for Bronze Sellers ?

If there has been an overall growth of All Sellers then this criteria should have been increased.

PowerSeller programme based on DSR's is getting tougher and one needs to work quite hard to maintain it.

I feel ebay should Publish a monthly list of Power Sellers along with rankings so that we can see where we stand.

Giving priority in search results based on DSR's and some ebay Fee discounts are not enough incentives to be a Power Seller.

Make it tough ..... but make it fruitful too. .


best regards

Umang Midha

[adit999]

Hello Sapana, If the feedbacks and DSR's are going to have relevance then at least someone in eBay should have the authority to change unjust, ridiculous and cheat feedback given to sellers. I myself am facing a problem now because of a buyer being sadistic or ridiculous.
Don't just leave everything on the electronics and computers please.
Thanks & best regards,
Adit999.

[rajelectroniks]

I feel that the complete DSR concept should be revamped and DSR result has value only in an educated society, the four parameters of DSR namely:
1) Items as described.
2) Communication.
3) Ship time.
4) Shipping & handling charges.

The scores received make no real sense because an average individuals understanding of the above parameters varies in our society. I mean to say is that each persons concept of "Items as described" is different so in this cases what's the value of DSR score, nothing but a big ZERO. Yes it gives ebay another point to play around with and nothing more than that.

I have found in umpteen listings that the Items have not all been described correctly and factually as it should be and that too across the sellers complete range to products but still his DSR for Items as described is 4.9, the same seller sells cosmetics, cutlery, undergarments and electronics, there are no images of the product, there is not technical specs of the product, what's given in detail is that the product is good for gifting and they deliver to every small town and corner of India and other such stuff which has no bearing for the product and occupies 95% of the listing but product has not been given even 5% importance and still DSR is 4.9.

The same goes for the other DSR parameters too, ebay should do a rethink of these parameters as per Indian way of thinking.

Does Power-seller status mean anything now in ebay, the facility of FREE power-seller merchandise has been withdrawn so no FREE stuff and to top it all even the merchandise supplier has disappeared from ebay.
*************************
Regards.
Raj Electroniks.

[kumar.m]

the one condition (4.5 DSR) should be removed

[stylish_india]

I don't like "DSR" POLICY

[snrama]

Hi,

PowerSeller programme based on DSR's is really difficult in Indian Market. DSR 4.2 to 4.3 can be maintained. I cannot maintain Shipping charges as I will be around 4.1 to 4.2 as my shipping will be sent through TNT Express and Bluedart.

Business has gone down on eBay, Ebay has stopped giving the recognition certificates for the power sellers, the eBay visits has been discontinued after 3 programs.

No new programs to recognize new sellers. ---------------
With Regards,
Navaneeth (snrama) 😉