Dear Sriparna (rcsriparna),
Firstly, We thank you for choosing eBay as your preferred destination to shop online and we assure you that whether its ebay UK or eBay India we all are committed to provide a great buying experience.
From your post we understand that you had an unpleasant experience and I regret the unpleasant experience you had. I wish to reiterate the fact that eBay strives to takes all the necessary steps possible to protect its buyers from unpleasant experiences. As an aware buyer you have done the right thing to first communicate the seller regarding your issues failing which we also see that you have opened a dispute against the seller.
Having done this we assure you that
โYou are SAFE and 100% PROTECTEDโ when you have paid through
PaisaPay on eBay India. We have a comprehensive
Buyer Protection Program as well which protects you and your money from such experiences.
You would shortly receive further communication from our team on the next steps on your dispute.
Again we understand the trust you have shown in us and we assure you that we would safeguard it.
regards,
Indraneel