Hi suhail500 and uttam1967,
I am sorry to hear that you did not recieve the gift from the monsoon and valentine promotion. Apologies for the inconvenience. I have escalated your case to the team and you should soon receive your gifts.
Our attempt normally is to dispatch the gift as soon as possible. Which is why some of you received the gift even before receiving the item. However, in certain cases, the gifts get delayed or do not get delivered for the following reasons:
1. Buyer's registered address in My eBay is incomplete and buyer is not reachable to give accurate details
2. Due to error in resigtered address, the item does not get delivered
3. Buyer area is not serviceable by reputed courier company. In such cases, after multiple attempt, we use India Post to dispatch the gift.
If you are redeeming any gift, please ensure that your registered address and the contact details are updated. This will really help us fasten the entire proccess.
Thanks & Regards,
Sapana