- I have received a defective ASUS zenfone 5 mobile whose display is not working right from the unboxing on arrival. Reported the Defective display issue to Ebay on 22.12.14 7:10 pm, Ebay raised a claim assuring me that refund will be issued to me. But ebay on next day has rejected my claim without giving any convincing reason. I am having horrible experience with Ebay in spite of reporting issues, Kindy help me claim the refund.
Chronology of events given below
- Ordered on 14.12.14 on ebay
- Dispatch deadline set by Ebay on 18.12.14, seller failed to honor the dispatch deadline
- Tried to contact seller many times through email and shared contact number, No response on email and the contact number was not functional
- Requested ebay to cancel the order on 19.12.14 after seeing so many negative feedbacks from other buyers , Ebay refused (unlike flipkart and jabong ebay does not give a cancel order option to customer and I had to solely depend on ebay mercy to cancel the order)
- Dispatched by seller on 19.12.14 by bluedart (waybill No 69117179176)
- Delivered to me on 22.12.14 (evening)
- Reported the Defective display issue to Ebay on 22.12.14 7:10 pm, Ebay raised a claim ID 807878 assuring me that refund will be issued to me
- On 23.12.14 somebody called from ebay that my claim has been rejected because the item falls in manufacturer’s warranty and I will have to go to manufacturer service center for resolution since I have purchased the mobile now. Ebay is just a portal for connection between seller and customer. Surprisingly she also told me that Ebay guarantee is not applicable for item which is under manufacturer’s warranty and dead on receipt. I disagreed but she abruptly disconnected the phone, saying sorry. Few minutes later I received an email saying my claim has been rejected.
- I discovered that invoice is issued, even address of which is not mentioned on invoice properly. When I had ordered the phone on mobile central then why somebody else should supply the item (that too defective) and I should accept it?
