Background: Bought product from GEB on 12/09/2010, not delivered till deadline 07/10/2010, no communication/explanation from seller, filed refund request via 'My PaisaPay', No response for 10days, Later I as told that Ebay can only revert on refund when seller replies to their query, it has been 15 days lapsed of paisapay gurantee of refund on non delivery.
After speaking with customer care & many unresponded to emails, I wrote to Mr. Sushant(EBAY-GEB)for help & I appreciate the unexpected reply from him followed by a much delayed call from Ms. Pragnya (EBAY- claim adjuster) on 20/10/2010, I now understand that Ebay has internal process compulsions thereby I will not receive the due refund till delivery is made beyond the deadlines or refund is allowed by reseller as the item is claimed to have been shipped from US.
The 'PaisaPay' guarantee of refund on non delivery will not be honoured in this case and Ebay is waiting for sellers response. Bottomline is that there is no end to this particular horrendous shopping experience with EBAY.
I have purchased earlier with GEB on Ebay successfully and wanted to shop much more in future. I find GEB to be a decent seller which provides a wonderful opportunity to buy from US, but my faith in security of my funds with Ebay is over.I have now relegated to the fact that I have lost my money to Ebay.
Fortunately this experience was a learning that big brands like Ebay can also renegade on their promises, 'TRUST' is a word which is taken for a ride by brands like EBAY. Fortunately my Citibank Credit Card customer service was more helpful and provisionally refunded the money (pending investigation) after sending them the transaction terms and related email communication with Ebay.
I may shop again in future but I shall never shop with a seller having less than 99% rating and atleast 1000 feedbacks. Cause I read in the forum that feedbacks can be reversed in so called EBay courts, so need to be extra cautious with the credibility of seller as EBAy will wash it's hands of the transaction and it's guarantees.