I ordered two "ADATA HD710 1TB USB 3.0 Hard Disk Waterproof & Shockproof (Blue)" each worth Rs.4799, which amounted to Rs.8122 in total after availing discount.
The product was to be delivered before 11-2-2015 as per E-bay Guarantee. Since I didn't receive the item on or before that date, I raised a claim for Item Not Received. But I received the item on 13-2-2015, two days after the said date. I accepted the delivery on the thought that I could cancel the claim. But to my surprise, shock to be precise, the box I received was filled with a few magazines and tabloids instead of the item I ordered. I called the customer care immediately and told them about the issue and I decided not to cancel the claim as there was no option to file another claim.
What I got for Rs.8122 of my money was a bundle of waste papers worth a few Rs. And as another insult to me on top of this was that my claim was rejected and closed solely on the proof that the seller had delivered a package and I received it. What if I ordered something worth Rs.20000 and the seller delivers a package of waste instead?
I didn't receive any messages, email or call informing me that my claim was rejected. Only an email mentioning that the claim case was closed.
I've been talking to E-bay customer care service representatives for a some days now and there has been no progress other than the representatives promising me that I will be contacted in 48 hours. I also contacted the seller regarding the issue.
What should i do now?..