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Is Ebay Helpless regarding product warranty by Seller?

vanraji
Community Member

Hi,

Bought Sandals From *** in February 2015.  Used it for the first time in April and the product lasted 2 hours.  The shoe sole cracked like a sponge cake.  I made a contact with the seller through ebay mail; seller apologized and promised to replace it.  I got cell number of seller from ebay and made contact, they again promised to select a product from their shop and inform them so they will adjust the amount already paid.  But the seller started avoiding my phone calls showing a very non-professional attitude.  I informed ebay and they said as 2-3 months are gone, we are helpless.  They have got email communications in their server and should take some action against the seller atleast.

 

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